Avios fraudulently transferred from my BAC account to an Iberia account
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FYI, Uberman21!
After reporting the fraudulent transfer, I did call BA once more, chatted online once and WhatsApp once before the much anticipated email arrived.
Was told by BA agent that the only communication channel by fraud team is through email. Fraud team would not call. Even the BA agent has no direct communication with the back-office fraud team.
We will see.
When I called they said account would be locked and should take 2 weeks to resolve. 23 days on and still locked out of the account and nothing.
Will give them a bit longer…
@Uberman21 try the WhatsApp chat function on BA Club. After weeks of silence, I got through to an agent on that platform and they said they would email the fraud team. Must have done something as it was resolved in the next 48 hours.
Can’t agree more! You should definitely give BA/Avios WhatsApp channel a try!
I chatted with an agent through WhatsApp on 18 July (Friday) and they agreed to send a note to the fraud team. The email from the fraud team then ‘miraculously’ arrived on 21 July (the next working day).
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