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Just cancelled an avios Club booking LHR-WAW (<1500 km). Avios returned but expected to be charged £35 cancellation fee, not £52. Paid £37 so not going to chase BA for £2 but the £52 fee is something new to me.
How did you cancel? If online, how did you pay £37 but get charged £52 for cancelling? How many people was this for?
£ 52 – £37 = £ 15.
Which, coincidentally, IIRC is the fee for calling and cancelling.
I cancelled online. The cash component of the booking was £37. I expected to pay £35 for the cancellation and receive £2 back. Instead I got an email that the cancellation fee was £52 so I get £0 cash refund.
Did you not get a page just before committing to the cancellation showing what you would get refunded?
Was £37 just for one person? I’ve seen a couple of avios fares recently where that was the cash element on one of the “higher cash, lower avios” options on ET redemptions. Though that doesn’t explain why the cancellation fee would be £52.
Yes just one person.
The page you are referring to no longer shows what the refund will be. I guess this is a new trick by BA. You have to proceed without knowing the figures.
Also the confirmation was split into two emails. First one was the cancellation request acknowledgement and the second one (an hour later) showed the actual refund – full avios and £0 cash due to cancellation fee exceeding the cash component. A very different approach..
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