-
Just cancelled an avios Club booking LHR-WAW (<1500 km). Avios returned but expected to be charged £35 cancellation fee, not £52. Paid £37 so not going to chase BA for £2 but the £52 fee is something new to me.
How did you cancel? If online, how did you pay £37 but get charged £52 for cancelling? How many people was this for?
£ 52 – £37 = £ 15.
Which, coincidentally, IIRC is the fee for calling and cancelling.
I cancelled online. The cash component of the booking was £37. I expected to pay £35 for the cancellation and receive £2 back. Instead I got an email that the cancellation fee was £52 so I get £0 cash refund.
Did you not get a page just before committing to the cancellation showing what you would get refunded?
Was £37 just for one person? I’ve seen a couple of avios fares recently where that was the cash element on one of the “higher cash, lower avios” options on ET redemptions. Though that doesn’t explain why the cancellation fee would be £52.
Yes just one person.
The page you are referring to no longer shows what the refund will be. I guess this is a new trick by BA. You have to proceed without knowing the figures.
Also the confirmation was split into two emails. First one was the cancellation request acknowledgement and the second one (an hour later) showed the actual refund – full avios and £0 cash due to cancellation fee exceeding the cash component. A very different approach..This is the BA page for reward flights and fees – I assume it is current but you can never tell..
I would assume this is an error / red herring. I don’t know when OP bought their tickets, but any cancellation fees would be from that of the time of the booking. So even if the cancellation fees had been “stealthily” changed overnight, this shouldn’t have affected them?
Definitely an error unless the booking was for multiple people.
I will not fight for £2 anyway but there is definitely change in the process. The online cancellation form no longer shows the refund value so you have to proceed without knowing what you will get in avios + cash. On top of that two emails – first one just a cancelation request confirmation and the second one, more standard, confirming the value of the refund.
I don’t know if this is related at all, but I noticed last week that BA was charging a higher cash element at peak times compared with off-peak, for some of the lower avios/higher cash options.
I will not fight for £2 anyway but there is definitely change in the process. The online cancellation form no longer shows the refund value so you have to proceed without knowing what you will get in avios + cash. On top of that two emails – first one just a cancelation request confirmation and the second one, more standard, confirming the value of the refund.
That cancellation form has been about for some time. I believe it crops up when there has been a change in status in your booking which means you lose the ability to manage it fully without agent intervention.
My guess is this was the case and whoever calculated the refund mucked up.
I went to check one of mine to prove my point but I am now suffering from the “log in from the account this booking was made from” error so cannot.
A little off topic however I have found BA on twitter superb when BA’s IT has been playing up. Very clear as to what will be refunded, no additional phone centre charge and of course you can take a picture of the chat should you need it later. Very polite too!
I have just cancelled 3 economy seats Athens to LHR. I paid £52.50 and 32250 Avios.
Will i just lose the £52.50 or do i have pay BA more money to cancel?
I should say i cancelled within 24 hours of booking
I have just cancelled 3 economy seats Athens to LHR. I paid £52.50 and 32250 Avios.
Will i just lose the £52.50 or do i have pay BA more money to cancel?
I should say i cancelled within 24 hours of booking
Within 24 hours of booking you should get everything back. After 24 hours the max charge is limited to what you have paid.
Yes just one person.
The page you are referring to no longer shows what the refund will be. I guess this is a new trick by BA. You have to proceed without knowing the figures.
Also the confirmation was split into two emails. First one was the cancellation request acknowledgement and the second one (an hour later) showed the actual refund – full avios and £0 cash due to cancellation fee exceeding the cash component. A very different approach..I cancelled a booking online two days ago and the cancellation page before confirming clearly displayed what would be refunded including all the different components.
- You must be logged in to reply to this topic.
Popular articles this week:
