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I have the Barclaycard Avios Plus card. This app is hands down the worst app I’ve ever used for managing my account.
Last statement was issued 27 August. 3 separate payments were made towards clearing this balance (on 29th September and 1st September).
Yet when I go make another payment, it says ‘As you’ve already made a payment, your current balance is £xxxx. Please select
‘Other amount’ to make this payment.But the current balance it shows is totally wrong. Surely that amount should be the statement balance minus the payments I’ve already made?
Anyone else had similar issues – I’ve already flagged this previously with Barclaycard and all I was told that it was an IT glitch.
The Amex apps are a breeze in comparison.
Without specific numbers which you understandably may not wish to share it’s difficult to be specific, but ‘Current balance’ on the transaction page is Credit limit – Available credit, or if you prefer, previous statement balance + any transactions (including pending) – any refunds or payments made to Barclaycard since the statement date. It is NOT the amount outstanding from the previous statement which appears to be your interpretation.
As I don’t make partial payments I can’t comment on what appears on the payment page in that scenario.
In contrast Amex provide both ‘Total balance’ (what Barclaycard call Current balance) and Balance Due (the amount outstanding from the previous statement).
@n1368585 – the “current balance” is exactly what it says it is. It’s neither your statement balance, nor any paid/unpaid part thereof. Not sure the app is any better or worse than that of any other high street bank or that the Amex app is so marvellous!
I use the Barclays app rather than the Barclaycard app to manage the card.
It’s not 100% clear what is happening for you, but if things work the same way, your current balance will include charges (both pending and processed) since the last statement as well as anything remaining unpaid from your last statement. You can free up your credit limit by paying an “other” amount during a billing period. You won’t be able to pay pending amounts though.Slightly off topic, but on Android at least the Barclays and Barclaycard apps are one and the same with different branding. The old (and definitely not very good) Barclaycard app was pensioned off some time ago.
Slightly off topic, but on Android at least the Barclays and Barclaycard apps are one and the same with different branding. The old (and definitely not very good) Barclaycard app was pensioned off some time ago.
Not that app ratings are anything to live by, but the Barclays one on Google play store has 4.6 vs 3.8 for the BC one. If they are the same it seems people with other Barclays accounts or products are finding a fair bit of value added. Personally the app does everything I hope for. There are some issues like the well known flakiness of the link to a current avios balance, but this is very much not mission critical to a banking app.
Without specific numbers which you understandably may not wish to share it’s difficult to be specific, but ‘Current balance’ on the transaction page is Credit limit – Available credit, or if you prefer, previous statement balance + any transactions (including pending) – any refunds or payments made to Barclaycard since the statement date. It is NOT the amount outstanding from the previous statement which appears to be your interpretation.
As I don’t make partial payments I can’t comment on what appears on the payment page in that scenario.
In contrast Amex provide both ‘Total balance’ (what Barclaycard call Current balance) and Balance Due (the amount outstanding from the previous statement).
Thanks for the comments. @AndrewT this is where this app is throwing me off as I’m so used the Amex ones. The balance due (outstanding from previous statement) is basically what I’m after and I can’t find this anywhere
Personally I pay the full amount by direct debit and let them sort it out. They automatically reduce the DD to reflect any refunds or other credits including partial payments, with a cutoff a few days before the payment date – and then send an email confirming what the DD payment is going to be.
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