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Got my VS10 upgraded to VS via bid to upgrade, but due to the wether in Vegas (We had to offload 15 people due to being overweight), I missed my connection
“If we cancel or change your flight and re-book you on another flight, we will try (subject to availability) to honour the upgrade purchased. If the relevant upgraded cabin is not available, passengers will be seated in the original cabin of the ticket purchased and we will offer (as your sole remedy) a full refund of the upgrade price. If you decide not to travel at all we will refund the cost of your ticket plus the upgrade price.”
Obviously applies but it doesn’t say how, why, where or when. I’ve fired off an email to customer.service@fly.virgin.com as the VS agent suggested that this was the only course of action.
So:
1. Is my understanding correct and
2. How long will this take?Firstly, congratulations on being the first person I think I’ve ever heard of to get an upgrade through bidding! Offloading 15 pax. due to weight seems… less than ideal, but that’s their problem, I suppose.
Your understanding is correct – you will either get your flight in the upgraded cabin (and I’d think they’d be willing to assist here, if there’s availability, either on a VS or perhaps even a DL service, and DL One is actually quite nice).
How long will it take? Who knows!
<quote>If you decide not to travel at all we will refund the cost of your ticket plus the upgrade price.</quote>
This part is fascinating. It suggests that, whilst probably hard to do in reality, it is easier to bid, get an upgrade then choose (for any reason, it seems) not to then fly, that I can get a refund…
This part is fascinating. It suggests that, whilst probably hard to do in reality, it is easier to bid, get an upgrade then choose (for any reason, it seems) not to then fly, that I can get a refund…
My understanding is:
– If they cancel the flight
– You get rebooked into another
– If there is no higher cabin available you get a refund for your upgrade
– If you don’t want to take the new flight (with or without the upgrade) you can get a full refundSo the cancellation rights don’t change (you can always say no to a rebooking and get a refund).
Thanks for the comments above….!
small update:
There’s no automatic refund, which is a little shady.
You have to email customer.service@fly.virgin.com
And then you hear nothing for 5 days.
However, the refund was then processed and refunded within 48 hours, which wasn’t bad.
Cheers all.
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