Cannot link Virgin Red to Virgin Atlantic Flying Club Account

[harg]

Hi,

Both me and my partner have a VA Flying Club account with points in. We see the following on the Wallet screen in the account section of the desktop website:

“Oh! Something went wrong. Please try again later.” in an orange box. What should actually display here on a working VA account?

We are attempting to link accounts from the Virgin Red Application and/or Website and the same message displays every time we attempt to link the account. It also errored with the same message when we opened the Virgin Red accounts. I have tried:
1. 4 different browsers.
2. 3 different devices.
3. Desktop, mobile (Android and Apple).
4. Different networks (ISP Wifi, 4G)
5. Uninstalled and reinstalled the app.
6. Contacted Virgin Red via Facebook and Email who actioned a refresh of the VA account details (which did nothing).
7. Confirmed the account details match like for like (name, phone, postcode, email address etc) – Virgin Red confirmed this too on Facebook.
8. Updated the account details that I have permission to update in order to confirm no spurious characters and hopefully trigger an update.
9. Restarting the devices.
10. Searched google and this forum for other users to check if a common issue (found nothing).
11. Waiting over 3 months to see if it will update naturally.
12. Opening a new account and attempting to link that (didn’t work and Virgin Red have now deleted that one at my request).

There is no phone number to ring for support. I was hoping to book a Virgin Voyager cruise with my points any ideas on how I can make this happen, speak to a human being capable of technical support at Virgin or how to rectify the issue myself?

Thanks
harg

[LeeH]

This happened to me.

I emailed membersupport@red.virgin.com and gave them my details. They said it sounded like they needed to ask Virgin Atlantic to do a data refresh. The first time they tried it, it didn’t work, but the second time it did. It took 3 days in total to solve the issue.

[harg]

Thanks LeeH I’ll keep trying with the “refresh” as they call it and see if it works. I’m not holding my breath as it looks like a config error on their website\server from the logs on all web browsers:

Access to fetch at ‘https://red-frontend-api.prod.red.virgin.com/profiles/account-linkings’ from origin ‘https://www.virgin.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. If an opaque response serves your needs, set the request’s mode to ‘no-cors’ to fetch the resource with CORS disabled.

Setting the header manually to “no-cors” on the request didn’t resolve it either.

[harg]

Anyone got an actual telephone number for Virgin Red? They have an office at the bottom of their emails but getting nowhere fast!

66 Porchester Road / London / W2 6ET / United Kingdom

[harg]

Hi not to worry kept nagging the membersupport@red.virgin.com as LeeH advised and third time (refresh) lucky the accounts linked after I logged out of both VA and Virgin red accounts and then went to Virgin Red and clicked the Link button. Took 3 days in total.