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There has been quite a bit of discussion about cancellations/delays etc and whether to use CEDR / MCOL. I’m in the cancelations boat.
So thought I would have quick look on Trustpilot. What a hard decision. https://uk.trustpilot.com/review/cedr.com
Well of course most folk won’t post unless they’ve had a bad experience? I speak as someone who won at CEDR. My experience suggests that if you go to CEDR explain the issue clearly, be equally clear what you want and be reasonable in your request as well as quoting law, which after all does allow a degree of flexibility to any adjudicator or judge
@SteveR do you have the equivalent for MCOL to make the comparison? Unfortunately, for either service the losers shout loudest.
CEDR and MCOL are entirely different processes and people need to pick the one that is right for them. CEDR is much simpler, free and doesn’t even require you to set out the legal basis for your claim. MCOL requires you to pay to issue the claim and potentially a hearing fee up front and to be able to set out very specifically the legal basis for your claim, to have real tenacity to pursue the matter if the other side plays games and if there is a hearing to think clearly and quickly on your feet.
For me, the biggest benefit of MCOL is that you get to see the other side’s defence/arguments (which you don’t at CEDR or Financial Ombudsman) but it is a process not suited for the nervous or faint-hearted.
In either scenario, having a good case and setting it out professionally, clearly and succinctly with cross referenced supporting evidence and chronology will massively improve your prospects.
If you have a bad case or a middling case not well presented, you are very likely to lose at CEDR or MCOL.
I had an extremely straightforward experience with CEDR 3 years ago when BA refused us delay compo after our JFK-LHR flight was delayed due to a broken air con unit. As soon as they became involved BA backtracked and paid up – the whole process took about 6 weeks from first submission to money in the bank.
I put a lot of detail into showing that the cause of the delay was a technical fault, even though I only had notes I’d made about what was said by BA crew throughout the delay, and not due to JFK failing to provide an airbridge as BA subsequently tried to claim!I had a very good CEDR experience, and would not consider writing a review about it.
People tend to leave reviews if they have a bad experience.
British airways: 1.4/5
Emirates: 1.9/5
Qatar: 1.7/5
Virgin atlantic: 1.6/5British airways: 1.4/5
To be fair, that appears to be a reasonable assessment of BA over the last few years.
British airways: 1.4/5
To be fair, that appears to be a reasonable assessment of BA over the last few years.
Really? That good?
I have won at MCOL and also CEDR. I’ve never lost.
My CEDR case related to a cancellation in 2017, I received the compensation in 2020, about 28 months. I was in it for how long it took. I argued with the airline, at my convenience, until I had enough responses that clearly demonstrated their unreasonableness. I then took time to prepare my case for CEDR.
My MCOL case related to a cancellation in 2010, I received compensation in 2011, about 10 months. I put in considerable research and reading to get a good knowledge on how to pursue my claim. It was good to see Se4n G4tes firm’s responses which raised more questions for further research. I submitted my claim to the court and attended a preliminary hearing with a Judge and the airline’s barrister. The barrister played an aloof game which was odd. The judge raised a few points and then about a week later I received a cheque in the post.
I learnt alot and the experiences have been extremely useful.My experience with CEDR is set out in this:
https://www.headforpoints.com/forums/topic/victory-over-ba-at-cedr-on-ticket-validity-issue/Is there an option to attend a MCOL hearing remotely via zoom for example? If for example you are on a project for work and abroad for long periods of time?
Alternatively is it ever wise to allow the judge to make a decision in your absence based solely on written arguments?
Perfectly acceptable to ask to attend by zoom/teams etc. Once the proceedings have started you will be sent a directions questionnaire and within that you ask to attend “remotely” and provide your reasons. Courts have been told by the senior judiciary that the default for trials is attendance in person but most judges are very amenable to allow a person to attend on video if there is a decent reason such as the one you have.
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