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I’ve switched my summer trip from Thailand to Canada, which required canceling reservations with four different airlines—all booked using points redemption tickets. Now that a week has passed since the cancellations, I thought it would be useful to compare the refund processes:
British Airways: Cancelled online. Points were refunded immediately, and the cash refund was processed the next working day.
Qatar Airways: Cancelled online. Points were refunded the next day, and the cash refund was processed on the fourth working day.
Virgin Atlantic: Cancelled over the phone. Points were refunded immediately, but the cash refund is still pending.
Finnair: Cancelled over the phone. Neither points nor cash have been refunded yet. According to their email, the process will take 4–6 weeks.I think Virgin are generally a bit slow with cash refunds. I got one a couple of days ago from a flight I cancelled over 2 weeks ago, although of course there were 3 bank holidays over that period.
That’s bad with Finnair though!
Next working day for BA is astonishing.
I had a cancellation on an avios booking due to one of the storms at the end of November. The avios were recredited within 5-minutes. But six-weeks later, alsolutely no sign of the fee paid being refunded. Its only £17.50 so not exactly an enormous financial issue, but together with our pre-New-Year “present”, further evidence of exactly what BA thinks of its loyal customers.
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