Create Household Account Error

[SteveUK1978]

For some time I have been trying to add my wife’s long established BA Club account to a new household account set up form my account. When I go Create Household Account > Invite A New Member and enter her details I get the following error message in red at the top of the screen “Sorry, something has gone wrong. There was a problem sending this information. Please try again later”.

I have tried to also set up my children (who aren’t members yet) and get the same error. Tried both using my email address and a unique email.

I have tried on and off for a few weeks and get the same error message. Any clues?

Is it worth trying to speak to someone at BA, will that yield anything?

[RV]

Also been trying to do this since yesterday and getting the same error! Tried Safari, Chrome etc and nothing worked.

Guess I’ll give it a couple of days and try again. For now I’ve added my child on the Friends and Family list so that at least I can book the flights with avios.

[BA Flyer IHG Stayer]

Under 18s can’t have their own BAC accounts so you need to set them up from within the HHA and not as a stand alone account to then add to the HHA.

So I don’t know if you are trying to do it the latter way and that’s causing the problem?

[RV]

Nope – I’m trying to add them to a household account. As far as I can see, it doesn’t matter if it’s an infant or not I just can’t add anyone to the HHA at the moment.

[SteveUK1978]

Same as you RV – just won’t let me add the kids via the household account method nor anyone else for that matter! Tried doing it via my wife’s account as well and got the same error. In some ways pleased to hear someone else has the same issue as BA may be fixing it. I have been trying for a few weeks though so it has been immediately fixed.

[To dare is to do]

Try my idea from few weeks ago

26th April 2025 at 08:44☰
To dare is to do 146 posts
After 3 days I found a work around this
Put household accounts into search click first link, takes you to old webpage go down to household account setting up/ manage link click and it should take you there!
I was doing this at 12.30am this morning walking it through on phone with someone who wanted to set up household account to book flights at 1am.

[FFoxSake]

To dare is to do wrote:

takes you to old webpage go down to household account setting up/ manage link click and it should take you there!

This one?
https://www.britishairways.com/travel/travelcompanion/execclub/_gf

[SteveUK1978]

Some progress thank you. Using the link to the old website in FFox’s reply allowed me to view the household account and allows me to send invites to new members. Not yet received the email links with the invite so that may now be the next issue!