Create Household Account error

[SteveUK1978]

For some time I have been trying to add my wife’s long established BA Club account to a new household account set up form my account. When I go Create Household Account > Invite A New Member and enter her details I get the following error message in red at the top of the screen “Sorry, something has gone wrong. There was a problem sending this information. Please try again later”.

I have tried to also set up my children (who aren’t members yet) and get the same error. Tried both using my email address and a unique email.

I have tried on and off for a few weeks and get the same error message. Any clues?

Is it worth trying to speak to someone at BA, will that yield anything?

[RV]

Also been trying to do this since yesterday and getting the same error! Tried Safari, Chrome etc and nothing worked.

Guess I’ll give it a couple of days and try again. For now I’ve added my child on the Friends and Family list so that at least I can book the flights with avios.

[BA Flyer IHG Stayer]

Under 18s can’t have their own BAC accounts so you need to set them up from within the HHA and not as a stand alone account to then add to the HHA.

So I don’t know if you are trying to do it the latter way and that’s causing the problem?

[RV]

Nope – I’m trying to add them to a household account. As far as I can see, it doesn’t matter if it’s an infant or not I just can’t add anyone to the HHA at the moment.

[SteveUK1978]

Same as you RV – just won’t let me add the kids via the household account method nor anyone else for that matter! Tried doing it via my wife’s account as well and got the same error. In some ways pleased to hear someone else has the same issue as BA may be fixing it. I have been trying for a few weeks though so it has been immediately fixed.

[To dare is to do]

Try my idea from few weeks ago

26th April 2025 at 08:44☰
To dare is to do 146 posts
After 3 days I found a work around this
Put household accounts into search click first link, takes you to old webpage go down to household account setting up/ manage link click and it should take you there!
I was doing this at 12.30am this morning walking it through on phone with someone who wanted to set up household account to book flights at 1am.

[FFoxSake]

To dare is to do wrote:

takes you to old webpage go down to household account setting up/ manage link click and it should take you there!

This one?
https://www.britishairways.com/travel/travelcompanion/execclub/_gf

[SteveUK1978]

Some progress thank you. Using the link to the old website in FFox’s reply allowed me to view the household account and allows me to send invites to new members. Not yet received the email links with the invite so that may now be the next issue!

[SteveUK1978]

Using the link to the old website allowed me to invite new members.

The email invites were received overnight.

But when you click the invite to join the household account it allows you to validate it by entering the date of birth of the account holder, but then to enter your information it takes you to a form where the fields are locked / don’t let you enter any free text information (password, address etc). Some of the drop down boxes work (but not all of them) but none of the check box fields work either (i.e. to say you agree to the T&Cs). I have the same issue on Chrome, Edge and Safari on my phone.

Anyone had this? This process is torture.

[RV]

Same! Got the emails and get to the same screen where only a couple of the dropdowns work, but the rest of the page doesn’t. Small steps, guess next month we’ll be able to do it! 🤣🤣

[SteveUK1978]

I went on the live chat yesterday and got through to someone eventually. After a while I think they understood what the issue was with the screen with the locked cells and frozen drop downs. They said it has been escalated to their technical team and I will receive a response in 7-10 working days. Will post back here if I get anything or a solution becomes clear!

[lcsneil]

It’s broken. Had confirmation yesterday from someone on the Gold Line (I was actually trying to get something else fixed but that’s another story).

I commented that their IT is rubbish and gave the example when I try to Manage my Household account (which has been in place 10+ years and my top level account screen shows my household balance of Avios) I got offered to ‘create a household account’.

So basically unable to manage it at the moment. (Not that I have any reason to).

lcsneil

[MikeP]

Same problem here. The ‘new’ site doesn’t show my wife in my household account, and I can’t add my daughter to it.

BA IT is atrocious.

[RV]

Did anyone have any luck on getting this to work? I’m trying daily and still having the same problems (getting to the account creation page where nothing works).

[SteveUK1978]

Hi RV.

I got a reply from customer service which ignored what I asked on the Live Chat and just told me how to create an account for my children. I have written back explaining the actual issue in detail (frozen fields in the details screen etc) and not heard anything yet. Not giving up on this!

[anvayonline@gmail.com]

I am having the same problem – unable to set up household account. Any chance

[JamerG]

Yep – same issue here (when my family click through from the invitation email the webpage for joining the BA club is non-responsive in lots of fields). Tried to call BA about it but on hold for half an hour and then cut off! We’re flying to Kenya in a couple of weeks and I want to makes sure I collect points for them. Any thoughts on what I can do if this glitch still isn’t fixed by then? Raise a complaint so that I have a basis for demanding that they add the Avios later?

[To dare is to do]

Has anyone tried adding people to the family and friends list, then moving them over to household account?
I’ve got no one to add to try this idea so someone else will have to.

[CheshireB]

TL;DR – I got it to work! Hope the following is useful to anyone still struggling.

I had been following this thread prior to my travels at the end of July to try and add my 9 year old to an existing HH account. I am not sure whether BA’s IT have fixed something, but I have just had it work. Previously I had invited to an email address of <mynormalemail>+child@gmail – which is a feature of gmail, as a separate email address. I’d also tried my email address. Whilst I got both invites and links, the sign up page complained of an error.

via the chat, after requesting some child meals, I mentioned this and luckily escalated and a help ticket opened.

Unfortunately we were travelling, so I didn’t respond. However, I have tried today:
* with MY exact email address (as HH account owner)
* got the invite, followed link and used MY DoB
* Straight through sign up process with my Childs name, ensuring I set up a separate login and not the same email.
* I’ve been allocated a new BA club number, and awaiting the final confirmation.

Here is the text from the Helpdesk:
” As you are aware, one of the requirements of membership is that usernames or email addresses are unique, as each member can only have one account.

We recognise there are some members who won’t be able to manage their own accounts, so if you are part of a household account you can share the same email address. Each member of the household account can choose to have either the same email address as the primary member or their own unique email address.

You’re not able to share the same email address as someone else in the household account unless the primary member already has the same email address. You’re not able to share the same email address as any other member if he or she already uses that email address as a username.

If you are also having issues when adding your child to a household account using your own email address, please create an email address for your child which you monitor and control, if encountering an error regarding age, please set the account up as over 18 and come back in contact with the child’s birth certificate or passport for us to update this for them.

It’s also really useful if you could provide us with screenshots of the whole screen showing the process you have gone through and any error message that you receive.”