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Be mindful if you book an Avios reward flight with Finnair then cancel the Avios are NOT returned instantly or at least in a 24-48 hour period. In fact the website states on cancellation this can take 7 working days. Having checked the website and used the ‘Refund Status’ mechanism to check it acknowledges the request as in progress but with a possible 3 week turnaround time.
Frustrating as I want to try and tie up some other Avios flights soon but am now stuck in cancellation and transfer limbo.
I will try to update this post once I have directly spoken Finnair.
It is a Warning to anyone who needs their Avios back quickly after a Finnair cancellation. It won’t happen! This is woefully inadequate and Finnair will need to certainly improve this situation. Dare I say it……makes BA look slick….uhm…🤔A relevant warning, but I’m not sure why Finnair should think that they will ‘need’ to change anything.
Was this done through the chat or online? I recently cancelled an AY award via chat, the agent cancelled and the points were returned immediately to my account. I was rebooking & had enough points, so was looking to process it as a change but the agent said to just cancel and rebook separately.
I also recently cancelled three avios tickets, the avios refund was credited immediately. I guess it’s more like “it takes times to cancel a ticket” than it takes time for the refund. My experience was that long as the cancellation request was processed, the refund happened immediately.
Was this done through the chat or online? I recently cancelled an AY award via chat, the agent cancelled and the points were returned immediately to my account. I was rebooking & had enough points, so was looking to process it as a change but the agent said to just cancel and rebook separately.
online so not sure what the hold up on the points being returned is. Thanks for the heads up
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