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We had a genuine FTV refund email from BA. However we no longer have the credit card we used to pay the taxes. Our 241 voucher and and points are back in our account. But not the money. What will BA do? Will they contact us. Send us a cheque or will they do nothing and we need to contact them? Just wondering if I need to prepare for a long old wait on the phone to get through or leave it if they are going to do something.
You need to contact your old credit card provider about this as BA have sent the money to them and the credit card company will reimburse you.
- This reply was modified 55 years, 4 months ago by .
BA will refund the money to your old credit card – that is where their responsibility and ability to help ends. Your credit card provider will likely send you a statement in the post to inform you when the refund lands – you will then need to contact them directly for assistance. I have been through this process with both Virgin Money and Amex. It’s very easy to sort this with Amex – you can just phone them or go on Amex chat. They can then refund the money from BA to your bank account. If you still have the login details for your old Amex account, you might be able to log in and see when the refund has landed.
Virgin Money are also okay at refunding you; you just have to suffer the indignity of contacting their sullen and slightly hapless customer service 🙂
Okay thanks will get in touch with Amex 🙂
Amex will send you a paper statement when the credit hits, with details of how to contact them to get the refund.
Actually just been on Amex chat this morning about a refund to a cancelled Gold credit card from an FTV for an RFS – chat say the money will be in my bank account within ten business days max.
Actually just been on Amex chat this morning about a refund to a cancelled Gold credit card from an FTV for an RFS – chat say the money will be in my bank account within ten business days max.
+1.
Although by my calculations we’re £2.83 short on each of our three seats (so just under £9 underpaid).
In the end of the day, it’s a tenner so am loathe to put any effort in to following it up, but part of me would still like to know exactly why I’ve been short-changed here… Anyone else had something like this?
Were the taxes and fees charged in a currency other than sterling, e.g. for a booking starting outside the UK?
If so, BA will have refunded the original currency amount but you may still lose out due to exchange rate fluctuations and exchange loading.
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