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I got an email saying my IHG contact info was changed. I logged on my account and found that a hotel was booked using my points. After a quick call to IHG’s fraud team, the booking was cancelled and the points were refunded.
I remembered that IHG had some data leak issues last summer. Hope this is just a one-off event.
I think someone mentioned it on chat here ww or maybe flyer talk IHG board.
I just changed my IHG as I have been working through updating a number of my accounts to make the passwords stronger and non duplicative and deleting some accounts altogether.
Which contact details had changed, and which hotel had been booked? I always wonder how these people intend to get around the requirement to show ID in a lot of countries.
I had a bank account hacked a few years ago (it had a unique password, plus a secondary password code) and the only thing they changed was the phone number. That way they could intercept the messages to allow through transactions.
I got a load of spam text messages from random places, with one being the genuine notification from my bank of the account change. I immediately rang them and they blocked my account within a couple of minutes before they were able to move out any money.
Which contact details had changed, and which hotel had been booked? I always wonder how these people intend to get around the requirement to show ID in a lot of countries.
Email and phone number. Points were used to book a hotel in Washington DC. I wonder why the hacker didn’t change my password, maybe they haven’t had enough time to do it as I logged on as soon as I received the “your email addresses has been changed email” from IHG.
I don’t know if US citizens have to show ID at check in but we always have on US stays. I had an issue with Hilton one year as the booking was in my married name but my passport is in my maiden/professional name, so now I always book in my maiden name or in OH’s name. I don’t know if you can add another guest on an IHG booking (like you actually can with Hilton!)
I also got two separate emails on Feb 6 saying that my email and phone number had been changed.
In a panic I logged into my account immediately but my email and phone were the same as before and no points had been drained by making bookings.
I informed IHG and they said that I had updated my communication preferences (ie what updates you subscribe to) but nothing else, even though I don’t recall making any changes.
Interestingly, it happened on the same day I checked into HIX Dubai Airport for a 1-night stay.I’m still a little unsure about what’s going on and I’ve now updated my email and phone to a different one as a precautionary measure.
However, it’s worrying that someone would be able to make a booking with just your email/phone and not your password – especially if your password was never changed by an emailed reset request.
Now I’m monitoring my account status at least once a day.
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