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Just tried to use my AMEX Plat to get into the Senator lounge at DXB on a LH Group J ticket.
Agent refused access and said it was an Amex problem, not a Lufthansa one. Also refused to give me his name and refused to escalate the matter. Have contacted AMEX who feigned interest but clearly don’t have the ability to do anything to resolve the matter.
Is this access to SEN on a J ticket always an issue?
I enter that lounge a few times a year showing the J boarding pass and the Amex Plat. Never had a problem being directed to the Senator side.
When you say the agent said it was an Amex problem, did they try doing something with your card like swiping it? They should only need to look at it to verify cardholder name matches BP passenger name.
No. I presented the card and he said something along the lines of “that makes no difference, I have the data here, you don’t get access, take it up with AMEX.”
Anyway, hopefully he gets a rocket up his backside.
Ok just to loop back on this if anyone is interested. Amex have confirmed the agent was wrong but have said “nothing to do with us” and closed the matter.
So not very satisfactory when the gap in the system is there’s no published policy from Lufthansa on this, only Amex.
Hey ho
This is odd. There was definitely a page on the LH website announcing the extension of this agreement. But I can’t find it now. Oddly Google is seeing a shadow of it as if you search for Amex Plat within the LH site, it brings up the lounge access pages but no live mention of it. I wonder is it about to be enhanced away?
This is odd. There was definitely a page on the LH website announcing the extension of this agreement
@Blair-Waldorf-Salad – do you have the webpage address by chance?You missed the part where I said I can’t find it now
Er, no I didn’t miss that at all. I thought you meant the website was deleted in some way.
You could have had the page bookmarked somewhere and when you clicked it, it was a 404.
The problem is the local agent in the Dubai lounge will have wanted a Lufthansa website, not an Amex one as it sounds like they were entirely unaware of the agreement.
This – the agent was using the line Lufthansa lounge, Lufthansa rules. Amex doesn’t come into it.
And let’s face it an airport is never the place to kick off – even less so in the Middle East.
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