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Hello,
I saw on a forum someone saying the 20% vouchers have disappeared from the redesigned app – I’ve just taken a look and I cannot see them either – anyone know where they are located (they are still listed as a benefit)?
website:
login
go to:
https://www.melia.com/en/meliarewards/promos/my-promos
click on My Promotionsapp:
login
click initials bottom right
click promotionsI haven’t got the vouchers at all, on the website or app.
I phoned yesterday, the rep looked into it but couldn’t do anything. Told me to raise a ticket via the website which I’ve done.
Just waiting for a reply…
Mine gone too. I had one left. No longer by looks.
Weirdly replaced though with my first ever Birthday reward offer despite being gold for 3 years. It also thinks my birthday is in May which it isnt
https://www.melia.com/en/meliarewards/dashboard
scroll down.
one of the benefits is stil listed as:
3 vouchers for a 20% discount on stays
(Discounts are not cumulative)that said i dont have any 20% vouchers in my profile
Weirdly replaced though with my first ever Birthday reward offer despite being gold for 3 years. It also thinks my birthday is in May which it isnt
Melia use a M/DD format for birthdates, which is surprising for a Spanish company. Try reversing the first 2 bits of the birthday voucher expiry date.
Following Bill’s instructions, mine are still available so it’s not an issue for everyone it seems. Worth asking Melia.
I haven’t got the vouchers at all, on the website or app.
I phoned yesterday, the rep looked into it but couldn’t do anything. Told me to raise a ticket via the website which I’ve done.
Just waiting for a reply…
Appeared today on both website and app. Seems online customer service sorted it.
Since the Melia IT update, I’ve not been able to find my 20% vouchers in the app. (Nor the Birthday upgrade/20% voucher)
However, if you ring customer service, they’ll be able to tell you the code over the phone. (Which i’ve done for both me and my partner now).
Its the same code, with “3” uses.
They also reinstated a birthday upgrade voucher that had disappeared for me too.
I’ve always found the CS from Melia over the phone super quick, and super helpful. 😊
On the app, click on your profile bottom right.
Scroll down to pictures. Click on one named promotions.
Scroll down to your promotions and click again. It’s now 1 code you can use 3 times.
I’ve copied mine and saved it in a note app for easier accessI had the vouchers available as I just booked a hotel stay 3 weeks ago. Came to do another booking as there are some good rates available in London and I can’t see any vouchers on mine and my supplementary card holder’s account either. Anyone else having the issue still?
I had the vouchers available as I just booked a hotel stay 3 weeks ago. Came to do another booking as there are some good rates available in London and I can’t see any vouchers on mine and my supplementary card holder’s account either. Anyone else having the issue still?
yup mine disappeared months ago and none of the suggestions to find them work for me
Mine have disappeared too. The phone rep kept telling me where to find it despite me continually telling him they weren’t there. He could see I had 2 vouchers left and gave me the number which seems to work.
Also had a birthday offer appear. In case others don’t know, he said I have to accept whichever promotion I want within 3 months – but once accepted, it can be used later. Apparently.
The terms for the birthday offer state “The voucher can be used for a future stay within 12 months of your birthday.
Not compatible with other promotions.
Offer subject to hotel availability. A room will be assigned in the room type immediately above the room booked, excluding certain types of room at the discretion of hotel management.”Mine have disappeared too. The phone rep kept telling me where to find it despite me continually telling him they weren’t there. He could see I had 2 vouchers left and gave me the number which seems to work.
Also had a birthday offer appear. In case others don’t know, he said I have to accept whichever promotion I want within 3 months – but once accepted, it can be used later. Apparently.
I rang up and was told it is a known issue and I can only use my code for now by having them manually apply it over the phone. And also if I want my code restored as active for onlinr use I need to email their data protection unit (?) at privacy at melia dot com
I also only learned today the correct pronunciation of Melia, emphasis on the LIA
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