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We stayed at the Novotel Lille Centre Gares last Monday; advising them at check-in that we would be paying with an ALL gift card.
This produced the pretty much expected blank expression and “never seen one of those before” type comment.
The hotel is only the official ALL list, and various staff phoned a total of six different Accor contacts for advice.
They told us that the last number they phoned, which was probably the right one, told us that they had been told that “you have no right to phone this number” and had the phone put down on them!I got the impression that Accor put them on the list after having invited them to take part, but the hotel had never registered to accept gift cards.
The manager was, though quite sympathetic to our situation – while insisting that we would have to pay cash, he also comped us 2000 points, equal to €40,–, which was a much better saving on a €110,– bill than the 15% we were supposed to get via the gift card.
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