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Is the scam then (in addition to the Onyx card being totally fake) that they take the money and then send an email with a “fake” refund invoice expecting you never challenge them and just forget?
but @Dann didn’t get charged?
However, I think they’ve updated the website – the membership rates now state per month rather than per year (except the signup page, which still says, for example, Elite is “£295 / 1 year membership”, but does correctly state Elite £3,540 per year further down the page).
However, most of the pages can’t be accessed directly from the homepage at the moment, presumably whilst they update the website with the correct rates?
Summary: the tiers are now listed at £125 / £185 / £295 per month, not per year
my reading of @dann’s post is that he used some form of ore-paid card, with no funds on it to sign up. So there was no money for onyx to collect.
I’ve also been charged £295, despite it being a free trial.
If you enquire about the transaction with Stripe, they will provide contact information for Onyx. In this case, it’s details of the sole trader and their mobile number.
They also run several other e-commerce web stores such as frazzlecycles.com and tezzouk.co.uk with similar positive TrustPilot reviews, but with several negative reviews from customers that state that no products have been delivered, whilst payment has been taken.
If it walks like a duck….
my reading of @dann’s post is that he used some form of ore-paid card, with no funds on it to sign up. So there was no money for onyx to collect.
Revolut has a one time disposable card but Starling has a space feature that allows you put 1p and only that amount can be taken out, for example.
I’ve also been charged £295, despite it being a free trial.
If you enquire about the transaction with Stripe, they will provide contact information for Onyx. In this case, it’s details of the sole trader and their mobile number.
They also run several other e-commerce web stores such as frazzlecycles.com and tezzouk.co.uk with similar positive TrustPilot reviews, but with several negative reviews from customers that state that no products have been delivered, whilst payment has been taken.
That is great sleuthing! Cheers!
Just been attempted to be charged £295 twice .. luckily it declined and was reported as fraud (not that they could have actually charged me)
definite scam
Just attempted to charge me £2950 and no refund of my prior £295 x2 either. Phone call to Amex in the morning I guess🙄
That is a pity – thanks for trying it and keeping us up to date though, it’s been fun to watch from the sidelines! Fingers crossed you get your money back without issue
After writing to AMEX asking for the refund, I got a response that ONYX had replied to them justifying the £295 charge and it will be on my next statement.
AMEX are posting through the evidence and once I receive it I am eligible to appeal the decision to have it removed.
I’ve sent 8 emails to ONYX customer services asking for an update but had no response.Update : Got the post from AMEX, appealed with an uploaded copy of the single email sent by ONYX about the refund, along with a copy of the long long email chain of reminders I’ve sent back to them about it. The £295 was instantly wiped from my statement. The other larger amount is pending response from ONYX. But it looks like ONYX stopped advertising or posting anything on socials etc. they’re not responding to emails, possibly arrested / raided and hopefully incarcerated.
possibly arrested / raided and hopefully incarcerated.
Hahahaha, in this country? Sincerely doubt that. More likely moved to a new endeavour…
In these situations who loses out? Amex or the scammer and his payment handler? Seems so easy.
In these situations who loses out? Amex or the scammer and his payment handler? Seems so easy.
It depends what hold Amex has put on their merchant account. Usually, Amex pays over all the charges in five days (slower than other cards) but for higher risk businesses (e.g. new firms or those that get a lot of chargebacks or financially teetering companies) they might only pay half initially and only pay the balance after maybe 30 days or longer where services are booked ahead.
SAME HERE! Just tried taking £425 from me! They are based in Bulgaria by the looks of it and using fake addresses here in the UK. Luckily I used a prepaid card with £2 on it ha!
SAME HERE! Just tried taking £425 from me! They are based in Bulgaria by the looks of it and using fake addresses here in the UK. Luckily I used a prepaid card with £2 on it ha!
I’ve been doing some research into them but not found this yet, what info do you have here?
And finally AMEX have paid it back since ONYX had supplied no proof that the payment was valid. So just over a month later, all money is returned, a fraud report sent to the police, a negative review left on socials and trust pilot, and about 100 emails sent to their inbox. All’s well that ends well for me, and hopefully these scammers get what they deserve!
And finally AMEX have paid it back since ONYX had supplied no proof that the payment was valid. So just over a month later, all money is returned, a fraud report sent to the police, a negative review left on socials and trust pilot, and about 100 emails sent to their inbox. All’s well that ends well for me, and hopefully these scammers get what they deserve!
very pleased for you.
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