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Forums Frequent flyer programs The British Airways Club Over £500m worth of e-vouchers still unused (IAG)

  • 256 posts

    Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some €724m (£643m) in travel vouchers going back to the beginning of the pandemic.
    IAG, which owns five airlines including Air Lingus and Iberia, said it had about €600m (£533m) in vouchers issued when flights were cancelled.
    EasyJet’s most recent results suggested it had £110m in unclaimed vouchers.

    BA’s will now run out in September 2023, though the airline said it was “always reviewing that”.

    More here:
    https://www.bbc.co.uk/news/business-64810681

    817 posts

    Sounds like a further extension to expiry dates is on the cards.

    354 posts

    Sounds like a further extension to expiry dates is on the cards.

    Or £533 million in pure margin.

    1,684 posts

    Sounds like a further extension to expiry dates is on the cards.

    Or £533 million in pure margin.

    I just this week spent 80% of my outstanding balance. I’m not playing chicken with BA over £ 750, and if mine are refunded let’s just say I’ll be less than delighted.

    756 posts

    I hope virgin extend their covid vouchers too

    338 posts

    Ba refunding evouchers if you ask.

    400 posts

    I’ve got £800 of those BA ones. If I end up booking a pointless flight somewhere and they end up extending them I’ll combust with rage.

    817 posts

    I’ve got £800 of those BA ones. If I end up booking a pointless flight somewhere and they end up extending them I’ll combust with rage.

    Wait for them to extend them then.

    6,917 posts

    At 31 Dec 2022, the IAG group reported €911m of vouchers outstanding. This year has, so far, seen significant redemption and little issuance. Analysts forecasts suggest €250m-€300m will ultimately remain unclaimed. When cash refunds were always an option, it’s difficult to see who took a voucher a couple of years ago and hasn’t been bothered to spend it, but then there seem to be a raft of people who went to a lot of effort to pull the 2p trick without any plan to use them now complaining about being cashed out at the original value.

    400 posts

    I’ve got £800 of those BA ones. If I end up booking a pointless flight somewhere and they end up extending them I’ll combust with rage.

    Wait for them to extend them then.

    Obviously would do if I definitely knew it’d happen. Mine were cancelled by me though not the airline so those in that position might be treated less favourably.

    3,492 posts

    but then there seem to be a raft of people who went to a lot of effort to pull the 2p trick without any plan to use them now complaining about being cashed out at the original value.

    Agree with you there. I only made bookings that I knew I would take unless restrictions later made them untenable. The only gaming I did was to use BWC to cancel and rebook if the price went down.

    I didn’t make any “maybe” bookings. I didn’t make any cheap bookings for popular destinations at unpopular times of the year hoping for a cancellation so I could rebook for half term or Christmas.

    3,492 posts

    I’ve got £800 of those BA ones. If I end up booking a pointless flight somewhere and they end up extending them I’ll combust with rage.

    Wait for them to extend them then.

    Obviously would do if I definitely knew it’d happen. Mine were cancelled by me though not the airline so those in that position might be treated less favourably.

    To be honest Amy I do think there will be some sort of limited extension.

    But if these are just ordinary cash evouchers not with avios in them then ask any if family or friends would be able to use them and then reimburse you.

    97 posts

    Data point: someone I know today called BA to make a booking post September (new York marathon dates in November) but the voucher wasn’t allowed online. So in case you have use for it over Xmas,etc, you can possibly book over the phone and redeem the voucher. Online doesn’t seem to work post 30 sept.

    3 posts

    They should allow the vouchers to be used to pay for everything, including Avios bookings, seat selection etc.

    67 posts

    Ba refunding evouchers if you ask.

    Is there further information on this anywhere on here. I have contacted via chat to be told that they are non-refundable.
    My wife and I both have an e-voucher that we will be unable to use before September. They are together worth around £200 which I would prefer not to donate to BA’s profit.

    67 posts

    Ba refunding evouchers if you ask.

    Is there further information on this anywhere on here. I have contacted via chat to be told that they are non-refundable.
    My wife and I both have an e-voucher that we will be unable to use before September. They are together worth around £200 which I would prefer not to donate to BA’s profit.

    Did a google and found the BA link to request a refund. Done this for both. Now have to wait to see what happens.

    https://www.britishairways.com/en-gb/information/incident/coronavirus/voucher-refund

    3,492 posts

    Depends when your voucher was issued,

    There is this on that linked page

    “You can request a refund if you received an eVoucher email from us after your flight was cancelled during the period of 9 March 2020 to 19 November 2020”

    67 posts

    Depends when your voucher was issued,

    There is this on that linked page

    “You can request a refund if you received an eVoucher email from us after your flight was cancelled during the period of 9 March 2020 to 19 November 2020”

    Had a reply telling me my claim is not valid based on the above rule.
    We already have (Avios 2-4-1) flights booked for May this year and have no plans to go anywhere else before September.
    Nice to know I am donating money to BA
    Agree with KevMc10, I could then use the vouchers to pay for seat reservations, which I normally refuse to pay for.

    3,492 posts

    No one will be “donating” money to BA.

    Imagine the bad publicity if they just said “nah we’re keeping it” in the media and in Parliament

    There’s probably more than a few MPs and their staff (let alone constituents) who have vouchers for starters.

    And using them for seat reservations you wouldn’t normally pay for IS donating the cash to BA.

    Patience is a virtue. People need to practice it.

    6,917 posts

    No one will be “donating” money to BA.

    Imagine the bad publicity if they just said “nah we’re keeping it” in the media and in Parliament

    There’s probably more than a few MPs and their staff (let alone constituents) who have vouchers for starters.

    And using them for seat reservations you wouldn’t normally pay for IS donating the cash to BA.

    Patience is a virtue. People need to practice it.

    Does the same apply to vouchers issued by M&S, John Lewis etc. that are left to expire? Why on earth did people accept vouchers in the first place if they weren’t planning to spend them in the next two years?

    652 posts

    No one will be “donating” money to BA.

    Imagine the bad publicity if they just said “nah we’re keeping it” in the media and in Parliament

    There’s probably more than a few MPs and their staff (let alone constituents) who have vouchers for starters.

    And using them for seat reservations you wouldn’t normally pay for IS donating the cash to BA.

    Patience is a virtue. People need to practice it.

    Does the same apply to vouchers issued by M&S, John Lewis etc. that are left to expire? Why on earth did people accept vouchers in the first place if they weren’t planning to spend them in the next two years?

    With BA, I imagine because everyone hoped the pandemic would be over in a few months, or in summer ’20 assumed it was nearly over as numbers seemed much lower.

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