Refund for BA Avios bookings – time frame

[tillyedwards1]

Hi cancelled some reward flights a week ago via the BA call centre. Avios credited straight away , how long does it take to get the cash refund minus the 35 fee . It’s been 7 days today

[U old git]

I cancelled a reward booking last Monday, and my account was credited yesterday, exactly seven days for me.

[Jon]

Anyone know whether it makes any difference if it’s BA-booked but partner-operated?

I cancelled an Avios booking a couple of days ago – no sign of Avios, cash, or even a confirmation email as yet… Is that normal? The web site threw a “CRUT” error at the end of the cancellation process, which makes me think something may have gone awry, but MMB does at least say “We’re processing your cancellation”…

[SamG]

That happened to me recently, it’s cancelled your reservation but hasn’t processed the refund. Need to call in or get on the chat and they’ll do it manually

[Jon]

Thanks @SamG, all sorted via Twitter chat (which took about 24 hours overall, from first to last message, in case that’s useful to know for anyone).