Requested status match with club avolta recently

[Tomacat2]

As per title i requested a status match with club avolta but haven’t heard anything and it has been 2 weeks since contacting and unsure whether I missed the window or whether I’m doing something wrong. Any advice would be appreciated as followed the guide mentioned in the post on how to obtain VIP status and even sent in a email with a picture of Club Avolta Platinum status and providing my Radissons rewards membership number but nothing still as only received a feedback email and still showing as a club member on both website and app.

[davefl]

I did mine a fortnight ago and it was processed overnight. Try sending it again.

[Tomacat2]

thanks just done so and thought i’d check my spam folder and received a reply and they’ve asked for a screenshot of Club Avolta and looks like it’ll be actioned soon so thanks for the advice