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Saturdays’ SQ317 was delayed 2hrs and 6 minutes due to a problem with the PA system. Problem was the connecting flight from Singapore to Denpasar was missed and the rebooking saw an arrival in DPS that was 8 hours and 54 minutes later than planned. While SQ handled rebooking and provided meal
Vouchers they were silent on U.K. 261 regulations. Indeed there is little on their web site, no form or guidance just an email.It also seems they are not part of any CAA approved arbitration scheme and there is conflicting informations of their adherence to thd regulations. They are of course part of the German scheme as you don’t have a choice there! Not sure why the CAA does not make membership compulsory and a condition of having an operating licence. U.K. consumer protection appears very very weak.
I think I this qualifies for full compensation as it was a technical delay leading to almost 9 hour arrival delay. Would others agree or disagree?
@Paul – you will find that the UK offers considerably stronger and more accessible consumer rights than Germany. If an airline (including SQ) isn’t part of one of the independent schemes, PACT will act as the arbitrator, but as with any airline complaint, you need to have complained to the airline and either not received a response after eight weeks or reached deadlock before engaging ADR
@Paul – the comment re SQ having little on their web site or a form re UK261 is also inaccurate and rather disingenuous – it’s all set out quite clearly.
https://www.singaporeair.com/en_UK/ae/travel-info/customer-commitment/pax-rights-regulations-uk/
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