Tier points since April 1

[vwvw]

I have just flown in business KUL to PER on April 3 and back on April 29. This was on a booking made with Malaysian in May 2024 and also paid for before 31/12/24. The BA system has allocated only 325 tier points per flight based on the new system ( what ‘price’ they are using and how I have no idea )
I have raised this with the call centre who say it’s correct
Am I missing something or should it not clearly based on what was published be allocated pro rata based on the old system such that what would have been 140 points each way would be allocated at 1750 each way or am I missing something
I have 6 other flights all booked pre 31/12/24 but not yet flown and when all taken together would easily have reached the tier point level for silver which I understood would be maintained
If I’m correct it seems I need to pursue this with customer relations ?!

[freckles]

I believe only flights on British Airways, American Airlines or Iberia, booked before Dec30th get ‘old’ tier points converted

See full FAQ’s and check section on Travel Dates

https://www.britishairways.com/content/en/us/the-british-airways-club/faqs/introducing-the-british-airways-club

[vwvw]

I see that now thanks . Given the blanket statement in the intimation of the change without any caveat that if you booked before 31/12/24 your tier points will be awarded on a pro rata conversion so that your status is preserved there was no need to look further – or so I thought. It seems BA have done the dirty in that respect also so zi shall still raise it with them

[PeteM]

Hmmmm! I have to say I also assumed flights booked with other carriers would convert on a pro-rata basis – indeed I have a JAL flight that I need to convert on that basis to retain Silver. Please report how you get on arguing this, it does feel underhand to treat partner bookings differently!

[vwvw]

Just fyi I have now succeeded in convincing BA that their faq answer is misleading and does not detract from the headline commitment given in the change over email and which still appears on the website. It to me is unambiguous and binding on them which they have accepted in crediting tier points on a pro rats basis as I understood would be the case

[vwvw]

Pro rata even !

[Mark B London]

Pro rats was perhaps more appropriate!

[LiamA]

I posted on the forum on this very point yesterday (asking if anyone has any practical experience with this). I have CX flights in August booked prior to 30 December.

I asked BA on Twitter and they said transitional
arrangements would apply. I also wrote to BA to ask and they have never actually answered the question despite repeated requests for clarification – they just keep sending general info about the programme.

Definitely worth raising a claim for missing points and uploading evidence showing when you booked your flights.

I’d be very interested to hear how you get on as flights with partner airlines (apart from AA and IB) get a fraction of what they got under the old rules. Very unfair to change this for bookings that were made before the changes were announced.

[Nico]

vwvw wrote:

I see that now thanks . Given the blanket statement in the intimation of the change without any caveat that if you booked before 31/12/24 your tier points will be awarded on a pro rata conversion so that your status is preserved there was no need to look further – or so I thought. It seems BA have done the dirty in that respect also so zi shall still raise it with them

The 1st version was very raw, they clarified it pretty quickly, happy for you that they made a gesture