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Flying HKG-DOH-LGW tomorrow the 2 of us in business class avios redemption booked through BA travelling on QR
Tried to check in , says it can’t issue us boarding passes need to go to airport
First time travelling on QR on a reward booking
Is this normal or does it suggest might be bumped off flight ???
Advise please
Has the ticket actually been issued? I would be worth double checking with BA that all is in order.
@seemab – as above, do check BA has properly issued the ticket but QR online check-in is quite mercurial and varies in the time you can use it from 48hrs ahead to 12hrs or not at all. It’s also worth checking that QR does have all the API information it needs. It does seem that online check-in for travel to the UK has got more complicated for many with the introduction of ETAs.
Hey. API info is in there can see it under MMB on QR
Tickets defo issued as I flew out on CX on the same pnr without issues , ticket number showing on BA website
Do you have a Qatar Priviledge Club account?
Are you both travelling on British passports?
JDB’s right about how mercurial it can be. But not as unpredictable as doing anything online with BA!
Have you tried in the QR app? That’s where their investment seems to be going, these days.
Hi have British passports , only have BA status
We will get there a little earlier and pray 🙂
They are still selling seats so hopefully it’s not due to the fact there overbooked and going to bump us
Maybe just dodgy it issues
Are you both travelling on British passports?
And if so, have the details been correvtly entered?
If not British passports and you are checked in but no boarding passes issued then it is likrly it’s just for a document check.
Qatar also only allows a limited time to complete the check-in process. It is generous but one time I was distracted and barely managed to check in but it then timed out before I picked my BP option , I couldn’t rectify that and had to go yo the desk.
The most common reason for this is the airline needs to see your documentation and scan it into their system.
Ticketting and other issues are well down the list of reasons.
Being downgraded shouldn’t stop someone checking in (and in anycase that tends to happen at the airport)
hanks for all your advice
Went to airport a little earlier as worried about the check in issues , no problems at check in , apparently it often happens in outstations in Asia.
As mentioned flight was a avios booking made through BA on QR flights in business for me and the wife
Hong Kong – Doha
On boarding it was apparent that the plane was ex cathay , it was definitely showing it’s age and my seat and surrounding was very dirty , I used the white hand towel to clean some bits and it wasnt white afterwards.
The plane wasn’t late landing so not sure what was going on .
Wife seat belt wasn’t working on the ground , cabin crew wanted to move her to the last j seat available at the back row , thus meaning we wouldn’t be sitting together , my wife asked if someone could come and fix it before take off as there was time , the crew member was reluctant and was a little off , however when the inflight manager came he got the engineer and they managed to fix it.
We sat second from the front row which was 12 , the cabin crew serving me on the left side of the plane advised when taking my order they had run out of that dish , along with the second option . Was a little shocked when my wife side hadn’t even been asked yet plus I was sitting right at the front.
Ife screen kept freezing so they had to reset 3 times , gave up in the end
Not sure if this is common but on the flight which was 8hr 30 only one meal service.
Whilst all trivial points was slightly let down by the experience, the cabin crew serving me and the wife was lovely however a couple of others were not so much.
Flight from DOHA – LONDON
Excellent – what they win awards for , however there was no water in the toilets for half the flight (the latter part) so they had to use bottled water
I would like to raise the points but not sure whether it should be to BA or QR , advice please ? if it’s QR what are they like handling CS issues are they any better / worse than BA
@seemab – that doesn’t sound very good or very QR. If you want to raise the issues, you need to do so with QR as the operator of the flights. Their ‘customer relations’ function is far worse than BA! You may get a response more quickly but that’s it.
Thanks for advise JDB Yes very shocked , second flight was what you would expect of QR and what they get there awards for … great service / crew / cabin … even with the water issue later in the flight which wasn’t the crew fault They were so apologetic
What a contrast to the first flight …
I’ll send my positive and negative feedback to QR and see what they say
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