How do you know your Virgin credit card voucher has triggered?

[SMDM]

How can you tell when your voucher has triggered with the VCC? I’m pretty sure I either have or am pretty close.
Amex let you know right away by email and by dropping the voucher into your BAEC account right away.
I’m hoping VCC are as user/customer friendly
*fingers crossed

• This topic was modified 55 years, 4 months ago by .

[FFoxSake]

SMDM wrote:

How can you tell when your voucher has triggered with the VCC? I’m pretty sure I either have or am pretty close.
Amex let you know right away by email and by dropping the voucher into your BAEC account right away.
I’m hoping VCC are as user/customer friendly
*fingers crossed

No notifications at all. Look in the Virgin Red app.
Use the Account menu (bottom right of screen)
Account > Activity > look for a line with 0 points that says “You have qualified for a credit card reward voucher”

That’s it. No other details visible about expiry or anything.

• This reply was modified 55 years, 4 months ago by .

[Graviation]

Redeeming it isn’t easy either. You have to phone them. I held the line for nearly an hour last week (not that bad, admittedly) to try to use it towards a cabin upgrade, only to discover it’s not applicable on Delta flights, which is fair enough. I just wish they’d mention that in their terms and conditions. I fed it back to the call handler. Hopefully, it’ll reach the right team.

[cinereus]

Presumably you can redeem on WhatsApp too?

Isn’t it widely published that it’s no applicable on anything but VS metal?

[Amy C]

Don’t bank on getting it. They still owe me mine from October and I have had to take it to the financial ombudsman. I’m probably just very unlucky though and you’ll be fine.

[Graviation]

<< Isn’t it widely published that it’s no applicable on anything but VS metal?
No, I don’t think so. Unlike BA, who make it very clear about vouchers being used on their metal, I am unaware of Virgin making it clear anywhere. Their terms do indeed mention their partner airlines in the context of lounge redemptions, but not upgrades or 2-4-1 partner redemptions. That’s partly why I thought my upgrade might be allowed, otherwise why not mention partners for all three redemption types? I think the whole process needs to be managed and communicated much better, because it’s not at all joined-up, and I fed back as much to the call handler.

[nickshep]

Not just you, we have the same issue. Voucher should have been awarded in May but just hasn’t appeared. Flying club claim its Virgin Money’s fault, Virgin money claim its flying club.

Getting in touch with anyone on either side is painful to say the least. I think if the current investigation fails then it might be the financial ombudsman for us too.

[SMDM]

I wonder, unlike BA who award immediately, if they wait until the end of your anniversary year. That way you keep on spending just to be sure you’ve hit the trigger. It’s a shrewd but very underhand way of doing things. It just breeds churn which I thought they were trying to avoid.
Anyway, it’s my first year on VCC, I’ve bought the full 60% bonus and I’ll see how it pans out but if this is the way it goes, I’ll wind down my Virgin balance and migrate 100% back to BA Amex. They know how to look after their customers!!

[SMDM]

GREAT NEWS!
Checked both our accounts again this week and there they were:

Activity Date Transaction Date Activity Virgin Points Tier Points
29 November 2021 06 December 2021 You have qualified for a credit card reward voucher 0 0
13 December 2021 17 December 2021 You have qualified for a credit card reward voucher 0 0

So, that’s 700k Points in the bank (350k each) and 2 x vouchers to use – yay!

Thank you @Raffles & @FFoxSake. Appreciate the tips 🙂

Tips from me:
Do know your Anniversary date (VCC, not wedding – although that’s pretty useful too)
Do keep an Excel w. every month’s spending so you know ROUGHLY where you are and when you should be expecting it
Do keep checking your account for the above wording

Don’t call VCC to check, they don’t have a clue!
Don’t call VA to check, you won’t get through!
Don’t expect any kind of communication to say you’ve got it

Hope this helps y’all

Cheery bye for now
🙂

[sik1234]

hi I have a 0 points balance line which tally with 10k spend but no text next to it to say voucher accured? any advice? cheers

[PeteM]

sik1234 wrote:

hi I have a 0 points balance line which tally with 10k spend but no text next to it to say voucher accured? any advice? cheers

Yup, that’s it.

[sik1234]

PeteM wrote:

sik1234 wrote:

hi I have a 0 points balance line which tally with 10k spend but no text next to it to say voucher accured? any advice? cheers

Yup, that’s it.

Thanks PeteM. do I need to chase virgin to get it saying “You have qualified for a credit card reward voucher”. as per previous activity entries

thanks

[PeteM]

I don’t think so – I haven’t. I just assume the voucher is sitting there pretty in the background 🙂