REMINDER: Get exclusive benefits on luxury hotel bookings via Head for Points

I wanted to give our luxury hotel booking service another mention today.  Since I relaunched this six months ago with Emyr Thomas of Bon Vivant, the feedback from Head for Points readers has been excellent.  Just under £500,000-worth of rooms have been booked so far.

Here is an email I received recently from a reader, for example:

“I just wanted to give some feedback on Emyr and Bon Vivant. I have just used him to book three nights at the Conrad NYC for my brother’s wedding and also a night at the Park Hyatt in DC.  Fantastic service, emails answered promptly, very knowledgeable and a pleasure to deal with.  Certainly offers a lot better service than other similar agents I have used through Flyertalk contacts.”

What we can offer

The luxury hotel companies do not get a lot of coverage on Head for Points due to their lack of loyalty schemes.  This is despite the fact that many HFP readers are regular visitors to high end hotels.

If you are staying at a major luxury hotel brand, there is one inescapable fact – you will not get the best deal by booking directly. The major hotel groups all offer additional benefits and special deals which can only be accessed when booking via a luxury travel agent.  These agents are relatively difficult to locate in the UK.

Virtuoso travel agent London

To plug the gap, I have teamed up with Emyr Thomas who runs luxury agent Bon Vivant to offer a luxury hotel booking service for HFP readers.

Via our partnership with Emyr, you are able to book better luxury hotel deals than you could book yourself via a London-based travel agent who is committed to fast response times and excellent customer service.

Virtuoso travel agent UK

If you are considering booking a luxury hotel, I would strongly recommend contacting Bon Vivant to see what special offers are available for that particular property.

Bon Vivant is an affiliate of SmartFlyer, a Virtuoso agency, which means that booking through them can give you access to benefits including upgrades, free breakfast, early check-in / late check-out and $100 hotel credits (or similar) at every Virtuoso hotel.

Most of the top hotel groups (including Mandarin Oriental, Shangri-La, Four Seasons etc) have hotels that are a part of Virtuoso and you can access these benefits by booking through Bon Vivant.

There are many hundreds of other luxury hotels globally – including many Fairmont, One & Only, Hyatt, Corinthia and InterContinental properties – where Bon Vivant can access similar deals via the Virtuoso network.  At InterContinental Le Grand Paris and InterContinental London Park Lane, for example, you will receive free club lounge access (usually €140 / £120 per night) when you book any room at Best Flexible Rate.

Bon Vivant will make the reservation for you and send you a confirmation outlining your exclusive benefits.  You pay the hotel as usual on departure.  Some hotels may request a night’s refundable deposit, or similar, but this will be outlined at the time of booking.

Reservations booked under these deals are fully flexible and have the same cancellation rules as a standard booking at the same property.  The price is usually the same as the flexible rate shown on the hotel website and, by negotiation, the hotel can often be persuaded to match any promotional rates.

When a hotel is part of a loyalty programme, you WILL receive points and any elite benefits as well.  This is not usually the case when booking via a third party travel agent.

Virtuoso travel agent London

Contacting Bon Vivant

If you already have a hotel stay in mind and want to see what additional amenities may be available via Bon Vivant, please contact Emyr Thomas via the form below.

Please be as specific as possible about your requirements.  For example ‘I am looking at booking a Deluxe Room at Mandarin Oriental Prague for 21st to 24th March.  Can you please confirm the additional benefits you can offer at this property and the rate available?’.

Remember that, in most cases, you will need to book a refundable rate to unlock these additional benefits.  This programme is NOT about getting you a cheaper rate than booking direct – it is about getting you valuable additional benefits for the same price.

If you have any comments about Bon Vivant and their service, please email me directly at rob [at]

IMPORTANT:  If you do not get a response within 24 hours, please drop me a note.  The form below is not foolproof and it occasionally fails to trigger at our end.  If you do not see the form because you are reading via Apple News, RSS etc, please email me at rob [at] with your requirements and I will pass it across to Emyr.

Bits: 3000 Virgin miles with half price wine, Virgin FX deal, Kimpton / Accelerate issue
Bits: Good Groupon MAN lounge deal, Lloyds drops Choice Rewards, Louis Vuitton hits LHR T3
About Head for Points

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  1. Jean Paul says:

    How does the actual booking process work with Emyr? I send him an enquiry some time ago and got a response, but it wasn’t clear to me how to move forward and in the end I never got back to him. Do you email him your CC details? Call and give them over the phone?

    • Hi Jean Paul,

      Once you confirm you want to go ahead with the booking, I will need your credit card details (you can call with the details) to pass on to the hotel as a guarantee (although nothing will be charged unless you opt for a prepaid rate or the hotel requires a deposit). Once I have this information, I can confirm the booking and send you a confirmation email.


  2. Danksy says:

    I can’t vouch highly enough for the team at Bon Vivant; I’ve received great service and some great perks in the process!

    Shangri-La – Manilla – Upgraded room plus $150 room credit with complementary wine and chocolates. This stacked with my Jade status too.

    Intercontinental Malta – Lounge access and guaranteed room upgrade – This will also stack with my IHG Spire Elite status. I booked for some friends too who don’t have status so they will get the VIP benefits.

    Miami – Emyr sourced some great options in Miami, however our trip was cancelled.

    I did have some problems with my booking due to a trip being interupted by the “Marshall Law” in the Southern Philippines, but Emyr was great at resolving for me.

    I can’t recommend highly enough this service!

  3. Alex W says:

    If they can get lounge access thrown in for Intercontinental stays then I will definitely be using them.

  4. ankomonkey says:

    I’ve just booked a property through a Virtuoso agent for the first time. I contacted Emyr first but he couldn’t get any special deal so I picked a company from the Virtuoso website and they were able to get me the deal advertised for that property on the Virtuoso site. I only heard of Virtuoso through HfP, but am pleased with the additional value booking through them has got me. Just a shame I had to use an alternative to the recommended agent.

    • Bit odd, but glad it worked out in the end. Emyr has done a booking for me for tomorrow night and I was actually emailed yesterday to ask which sort of suite I wanted to be upgraded into – so guaranteed to be done – with a choice of two! I also get to keep the suite for a non-Emyr booking for the following 2 nights.

      • Can I deduce that is a Thursday night higher cost but guaranteed upgrade cash rate followed by Friday and Saturday on some form of redemption or cheaper cash booking and hoping to carry over the upgraded room ?

    • Hello,

      That is odd – I would have access to the same offers as other Virtuoso agents. I’m not sure what happened here but apologies if there was any misunderstanding or miscommunication on my part. I’m glad you got to make use of the offer though and I’d be happy to help with any future travel requests.


  5. Just wanted to say we had an excellent experience using Emyr’s service. I had booked rooms using AmEx Fine Hotels & Resorts and he was able to get me a far better deal (probably saved me about 750eur for 3 rooms including the perks). I would definitely recommend it!

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