Reminder: Get exclusive benefits on luxury hotel bookings via Head for Points

Links on Head for Points pay us an affiliate commission. A list of our partners is here.

I wanted to give our luxury hotel booking service another mention today.  Since I launched this service 18 months ago with Emyr Thomas of Bon Vivant, the feedback from Head for Points readers has been excellent. Over £820,000-worth of rooms have been booked so far.

Here is an email I received from a reader, for example:

“I just wanted to give some feedback on Emyr and Bon Vivant. I have just used him to book three nights at the Conrad NYC for my brother’s wedding and also a night at the Park Hyatt in DC. Fantastic service, emails answered promptly, very knowledgeable and a pleasure to deal with. Certainly offers a lot better service than other similar agents I have used through Flyertalk contacts.”

What we can offer

The luxury hotel companies do not get a lot of coverage on Head for Points due to their lack of loyalty schemes. This is despite the fact that many HFP readers are regular visitors to high end hotels.

If you are staying at a major luxury hotel brand, there is one inescapable fact – you will not get the best deal by booking directly. The major hotel groups all offer additional benefits and special deals which can only be accessed when booking via a luxury travel agent. These agents are relatively difficult to locate in the UK.

Virtuoso travel agent London

To plug the gap, I have teamed up with Emyr Thomas who runs luxury agent Bon Vivant to offer a luxury hotel booking service for HFP readers.

Via our partnership with Emyr, you are able to book better luxury hotel deals than you could book yourself via a London-based travel agent who is committed to fast response times and excellent customer service.

Virtuoso travel agent UK

If you are considering booking a luxury hotel, I would strongly recommend contacting Bon Vivant to see what special offers are available for that particular property.

Bon Vivant is an affiliate of SmartFlyer, a Virtuoso agency, which means that booking through them can give you access to benefits including upgrades, free breakfast, early check-in / late check-out and $100 hotel credits (or similar) at every Virtuoso hotel.

Most of the top hotel groups (including Mandarin Oriental, Shangri-La, Four Seasons etc) have hotels that are a part of Virtuoso and you can access these benefits by booking through Bon Vivant.

There are many hundreds of other luxury hotels globally – including many Fairmont, One & Only, Hyatt, Corinthia and InterContinental properties – where Bon Vivant can access similar deals via the Virtuoso network. At InterContinental Le Grand Paris and InterContinental London Park Lane, for example, you will receive free club lounge access (usually €140 / £120 per night) when you book any room at Best Flexible Rate.

Bon Vivant will make the reservation for you and send you a confirmation outlining your exclusive benefits. You pay the hotel as usual on departure. Some hotels may request a night’s refundable deposit, or similar, but this will be outlined at the time of booking.

Reservations booked under these deals are fully flexible and have the same cancellation rules as a standard booking at the same property. The price is usually the same as the flexible rate shown on the hotel website and, by negotiation, the hotel can often be persuaded to match any promotional rates.

When a hotel is part of a loyalty programme, you WILL receive points and any elite benefits as well. This is not usually the case when booking via a third party travel agent.

Virtuoso travel agent London

Contacting Bon Vivant

If you already have a hotel stay in mind and want to see what additional amenities may be available via Bon Vivant, please contact Emyr Thomas via the form below.

If you are reading this via our daily emails, the form may not work properly.  Either click here and fill in the form online, or email me your requests at rob [at] and I will forward it.

Please be as specific as possible about your requirements. For example ‘I am looking at booking a Deluxe Room at Mandarin Oriental Prague for 21st to 24th March. Can you please confirm the additional benefits you can offer at this property and the rate available?’.

Remember that, in most cases, you will need to book a refundable rate to unlock these additional benefits. This programme is NOT about getting you a cheaper rate than booking direct – it is about getting you valuable additional benefits for the same price.

If you have any comments about Bon Vivant and their service, please email me directly at rob [at]

IMPORTANT: If you do not get a response within 24 hours, please drop me a note. The form below is not foolproof and it occasionally fails to trigger at our end or goes into spam at your end. If you do not see the form because you are reading via Apple News, RSS etc, please email me at rob [at] with your requirements and I will pass it across to Emyr.

GDPR data protection information:  The information you submit through this form is sent to Bon Vivant and Head for PointsBon Vivant will use it solely for the purpose of responding to your enquiry. You will not receive any unsolicited future marketing information.  Head for Points will keep a record of your enquiry for up to six weeks and may contact you once for service feedback, at which point your data will be deleted from our email system.

Bits: 100% bonus buying Hilton points, BA refunding flights booked during data breach, Crazy Rich Asians
Good deal - earn 6,000 Avios or €120 credit for 3 x 2-night Accor stays
About Head for Points

We help business and leisure travellers maximise their Avios, frequent flyer miles and hotel loyalty points. Visit every day for three new articles or sign up for our FREE emails via this page or the box to your right.


  1. OT

    Is there a HFP article on referrals. i.e can you recommend SPG card from Plat/BA and vice versus? If so how do you do it and what’s the reward?

  2. Christian says:

    Are they able to book at an Ambassador weekend rate, so I can use an Ambassador weekend certificate? I would guess not, but worth an ask!

  3. “When a hotel is part of a loyalty programme, you WILL receive points and any elite benefits as well.“ We were at the Cosmopolitan in Vegas in July and still no Marriott points. Who should I moan to?

  4. Rob

    Any chance of a list of partner chains Emyr works with so I can then view the benefits. At the moment I’m thinking of booking a Kempinski but since I don’t know what chains he works/doesn’t work with I don’t know whether to approach Emyr. I’m sure other people must be in the same boat as me. Maybe a way of increasing revenue?

    Just a thought..

    • Go to the Virtuoso website, where you can search by location (city/region/country) – it will bring up hotels in the programme, which Emyr (or any other similar agent) should be able to book.

      • Emyr has substantial extra availability – he can do ANY Four Seasons, Park Hyatt, Mandarian, Peninsula, Jumeirah, Belmond etc because these chains all do DIRECT deals (outside Virtuoso) with luxury agents. However, we cannot openly discuss this in the articles for contractual reasons.

    • Feel free to send an email with your request and I’ll let you know if that hotel offers any benefits.


    • We’re not allowed to list them any longer but if you look at this old article …. Hyatt has a scheme now as well.

      You then have all the Virtuoso members on top, which varies hotel by hotel unhelpfully.

  5. Is Emyr happy to book one-night stays?

  6. I’ve been using Emyr quite a bit recently for a multi-destination trip in a few months – I will typically do some research in advance and have an idea of hotels I am interested in at a particular location, and then will check with him if he can book with Virtuoso benefits – occasionally there will be a property not in the Virtuoso scheme, but generally he can book them with Virtuoso benefits Rob mentions.

    Rates quoted will not be the cheapest, pay in advance rates, but I’ve found the packages he’s offered worthwhile for me.

    Really good service so far, responsive to emails, highly recommend

  7. OT, but only just. Can Bon Vivant or SmartFlyer book complex flight itineraries once we’ve priced them on ITA Matrix? Because up until now, only Propeller Travel has been able to help, but they charge cards in USD…

    • No, they won’t do flights. It is a mugs game, to be honest, given the work involved for a £30 fee – and the risk that they are liable for thousands in BA penalties if people skip legs.

  8. I’ve made a couple of enquiries through Emyr but no bookings as yet. What I will say however, is that he is very honest when he thinks you will get a better deal booking direct. For this reason alone he will get first refusal on any high-end hotel bookings from me in the future.

  9. John Gallagher says:

    I need another 18,612 points to achieve Hilton Platinum this year – which equates to spending another US$1,812. If I boo a Conrad hotel through Emyr will this spend qualify? (as it would if I booked on the Hilton website)


Leave a Reply

Your email address will not be published. Required fields are marked *


Please click here to read our data protection policy before submitting your comment.