New World of Hyatt benefits from January, including ‘milestone awards’

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• C.G. says:

  21 Dec21 December 08:45

  I had a Norwegian flight booked yesterday that was canceled but first the time was changed and the communication from Norwegian was nonexistent and the refund option on their website appeared very late. Because of that I delayed booking an avios flight (and continued plans to head to Gatwick) and the avios flights until Saturday filled up in the meantime. Will Norwegian give any compensation? The drone is obviously not their fault but not providing any status updates or a refund option is. They have no trouble sending out emails to buy extras but couldn’t send out an email to say the flight time changed or the flight was canceled or a refund was available.

  • Shoestring says:

    21 Dec21 December 08:50

    No compo, don’t waste your time thinking about it.

    Duty of care rules still apply.

  • meta says:

    21 Dec21 December 09:19

    But you might be able to get something from your travel insurance…

• FC99 says:

  21 Dec21 December 09:24

  “An army spokesman said specialist equipment is being deployed at Gatwick Airport.”

  15 hours later and they still haven’t captured the drone. What “specialist equipment” were they using? A bloke with binoculars and a slingshot. Embarrassing

  • RussellH says:

    21 Dec21 December 11:06

    The “specialist equipment” is a state secret.

    That may or may not be worth a smiley!

  • Alex W says:

    21 Dec21 December 14:46

    What’s embarrassing is the lack of respect for the military in this country. These people have been called away from their families before Christmas.

    Not only are the techniques likely to be highly classified, they are going to need to avoid any collateral damage as well as preserve evidence in order to catch the perpetrator(s). The threat is not currently posing a risk to life and therefore use of potentially dangerous methods is likely not justifiable.

    • Rob says:

      21 Dec21 December 16:56

      What?! It’s December 21st, not Christmas Day. And even then plenty of ordinary people work Christmas Day as a matter of course (Pret and Starbucks open quite a few of their London stores on Christmas Day for example). I will end up doing a couple of hours myself.

      • Alex W says:

        3 Jan3 January 08:04

        Hi Rob. Thank you for your dedication in bringing us points and miles coverage over the festive season. I hope you managed to get a decent break in.

        It’s now 2 weeks later and it has just been announced in the news that the Army has been withdrawn from Gatwick. I don’t know where these guys are based but some of them could be a long way from Gatwick. I’d like to record my thanks for their support to the civil authorities.

        • Rob says:

          3 Jan3 January 08:10

          Can’t help thinking that given all the dumps in the world I could be sent to as an Army member, Gatwick seems surprisingly pleasant …..

          On the same basis we should probably thank Rhys for his commitment in spending a night at Hilton Gatwick a few weeks ago in the services of HFP. And, whilst I don’t like to publicise some of the dangers I run as part of my job, I will – Alan Partridge style – be speaking at a management conference at Hilton Gatwick next Tuesday.

      • Alex W says:

        3 Jan3 January 09:23

        And we do thank you and your team Rob, as I did above, which was genuine and wasn’t intended to be tongue in cheek.

        Yes, deployments could be much worse and often are… I am just trying to stick up for the Forces getting unfair criticism above from FC99 etc.

    • Andy says:

      21 Dec21 December 18:11

      A lot of us still have to work Christmas Eve and Christmas Day Alex W. It’s not like Spain which has public holidays every week of the year more or less.

      • Optimus Prime says:

        21 Dec21 December 20:01

        No, they don’t have a holiday every week.

    • Awards says:

      21 Dec21 December 22:13

      “These people have been called away from their families before Christmas”

      Comment of the year 2018.

      Suggest you avoid any festive sherry!

      • FC99 says:

        22 Dec22 December 21:46

        People in having to go to work on a working day shock

• Vivian says:

  21 Dec21 December 10:59

  O/T Avios from Lloyds cards have been automatically credited to BAEC since November without any issues. Today I logged into Avios.com to find a “manual adjustment” credited my account with 1,375 avios over a week ago – anyone got this too?

  I know some people got another upgrade voucher but I’m nowhere near the £7,000 threshold in the current spend period and wasn’t expecting a voucher.

  • Anna says:

    21 Dec21 December 13:26

    Why, have you also got a voucher?

  • GJS says:

    21 Dec21 December 14:40

    I got these as well. No idea why, but I removed them immediately in case it was a mistake 🙂

  • Alan says:

    21 Dec21 December 20:51

    Nothing extra in my Avios.com or BAEC accounts (and didn’t get bonus voucher either!)

• Gin and Tonic Please says:

  21 Dec21 December 11:19

  OT: Heads up to anyone thinking of using their Amex offer on World Duty Free at T5 over the next few days. There’s a new section of the shop that they’re calling the ‘Haute Parfumerie’ with Acqua di Parma, Dior, etc. There’s a possiblity that this may not trigger the offer.

  I’ve just been told by Amex CS that this isn’t eligible for the WDF offer, as it’s not a registered location (it comes up as T5 HAUTE PARFUMERIE BOU HOUNSLOW). Clearly a bit of nonsense as the till receipt I have says World Duty Free all over it with barely a mention of the new name, however it’s had to be referred to a rewards specialist for investigation. Fingers crossed they’ll see sense, but won’t know for a couple of weeks.

  • Stu N says:

    21 Dec21 December 11:54

    Not good. Hopefully they will see sense.

    On a more positive note I had a “spend £100/ get £10” and a “spend £200/ get £20” offer on the same card. If anyone else is in the same position, I triggered both offers with a single transaction of £200 so that was £30 off, and an unpublicised double HR points offer too. So £30 cash back and £4 of HR points. Winner!

    • Gin and Tonic Please says:

      21 Dec21 December 13:35

      Interesting. I also have both offers, but Amex told me I wouldn’t be able to claim both on one transaction. I told them this was wrong but they wouldn’t have any of it. Also, I’ve not received 2x HR points, as again the transaction shows as Haute Parfumerie WDF. Will ping them an email to see if they’ll correct that too.

• RussellH says:

  21 Dec21 December 12:04

  Craig says:
  21 December 2018 at 11:46

  > ‘Terrorism – the unlawful use of violence and intimidation, especially against civilians,
  > in the pursuit of political aims.’

  That does not agree with my OED definitions.
  Terror = Extreme fear
  Terrorist = One who favours using terror-inspiring methods to coerce governments or cicvilians

  > How is denying the use of an airport not intimidation for political aim?

  Political aim, of course, but hardly intimidation, let alone extreme fear.
  Do we all have an inalienable right to use an airport whenever we want? No.
  Do we all have an inalienable right to breathe un-polluted air? Probably.
  Has the increase in air travel over the last couple of decades contributed to the severe storms and floods seen recently? Almost certainly.

  Nobody, certainly not Plane Stupid (read their website) wants to ban air travel. But there is already too much of it, and we need to cut it back.

  • Craig says:

    21 Dec21 December 12:24

    Without wanting to get into a political debate, there are many definitions of terrorism and most governments can’t agree what it is. Previous definitions only used violence or a threat of violence within the definition; modern thinking has moved well beyond that.

    The Terrorism Act 2000 defines it as:

    Terrorism: interpretation.

    (1)In this Act “terrorism” means the use or threat of action where—

    (a)the action falls within subsection (2),
    (b)the use or threat is designed to influence the government or to intimidate the public or a section of the public, and
    (c)the use or threat is made for the purpose of advancing a political, religious or ideological cause.

    (2)Action falls within this subsection if it—

    (a)involves serious violence against a person,
    (b)involves serious damage to property,
    (c)endangers a person’s life, other than that of the person committing the action,
    (d)creates a serious risk to the health or safety of the public or a section of the public, or
    (e)is designed seriously to interfere with or seriously to disrupt an electronic system

    Feel free to draw your own conclusions of where this act falls?

    • dgsupersonic says:

      21 Dec21 December 15:47

      I agree with RussellH, calling terrorism is exageration.

      So if the tube or train drivers go on a strike, resulting in people not being able to use the train stations, does that make them terrorists too?

      • Shoestring says:

        21 Dec21 December 17:30

        @dpsupersonic – Do you realise what could have happened if a full plane took off and somebody had deliberately positioned the drone to smash through the cockpit window into the pilot’s face just when the plane was past the end of the runway?

    • the_real_a says:

      21 Dec21 December 17:26

      The offense most appropriate has to be “Endangering the safety of an aircraft” and nothing to do with the terrorism act. The press reporting of this has been – as usual – “creative”. After Lockerbie a whole raft of laws relating to aviation were tidied up. The extreme-liberal sections of the press now believe these are “anti-terror laws”. By this definition if i was to allow my dog to foul on an airport i would be guilty of a terror offense, which is clearly nonsense. These are aviation offenses pure and simple and portraying them as anything else is political.

      • dgsupersonic says:

        21 Dec21 December 19:18

        @Shoestring, I would have agreed with you if they did commit what you just said “could have happened”. However, did it happen? No.
        If they wanted to target/hit a plane then they would have done it by now and it only appear when there were planes in sight and not blatantly hovering around so all planes are grounded.
        You are calling this a terror act even though no terror act has been committed.

• Mark2 says:

  21 Dec21 December 12:07

  OT
  People on here often say how terrible the customer service is at Creation.
  I have never had any problems and this morning had excellent service. I applied for a black IHG card to replace white and managed to enter the wrong date of birth preventing online registration.
  We got through almost immediately and over the phone the agent corrected the date of birth and activated the card and supplementary so that I could create an online account.

  It was American Express Brighton standard.

• Ali says:

  21 Dec21 December 12:33

  OT Amex Travel Offer
  Is there any way of getting this activated on a platinum supp in addition to the primary?

  • TGLoyalty says:

    21 Dec21 December 14:14

    Yes if it’s on your offers list for the supp. Do you have an online account for the supp?

    • Ali says:

      21 Dec21 December 16:29

      Yes but not showing on the supp offers list

• C says:

  21 Dec21 December 12:36

  OT, but is there any way to cancel an Amex card other than phone or chat? Won’t be in the UK next week but would like to cancel my Plat once I’m a couple of days clear of transferring out my points (expecting bonus to post tomorrow hopefully as hit target spend yesterday) and before my next statement date. Chat doesn’t seem to be an option on the phone app or on iPad web browser, unless the iPad app has it (haven’t tried yet). This is where I miss the secure message function! I don’t normally leave points in MR account before cancelling but in theory I have 30 days to transfer them out anyway don’t I? Will they be safe?

  • Mark2 says:

    21 Dec21 December 13:29

    I usually write a letter and upload it via the Document Centre or you could send it by Snail Mail.
    I also make sure that I owe more than the part of the annual fee to be refunded.
    Personally I would not risk a noticeable number of points

  • pablo says:

    21 Dec21 December 14:01

    I cancelled my SPG amex today via chat on my iphone. Go to Amex website in your browser and log in, tap the three horizontal lines in top left corner, tap on help, then contact us, then request desktop website (in safari it’s done by long pressing the page reload button). The page will refresh and the start chat button will appear.

  • C says:

    21 Dec21 December 14:34

    Ahh I did not know you could do this via the documents centre, I could save a letter to take with me and upload later then. Also will give chat a try in safari later to test! Thanks

    • dgsupersonic says:

      21 Dec21 December 15:48

      I also used the chat to deal with missing Marriott points and cancel cards. Pretty much for everything these days.

      • Benylin says:

        21 Dec21 December 22:50

        Used to chat to close SPG.

This article is closed to new comments. Feel free to ask your question in the HfP forums.