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I wanted to give our luxury hotel booking service another mention today in case you have started to make your holiday plans for 2019.  Since I launched this service 22 months ago with Emyr Thomas of Bon Vivant, the feedback from Head for Points readers has been excellent. Over £890,000-worth of rooms have been booked so far.

Here is an email I received from a reader, for example:

“I just wanted to give some feedback on Emyr and Bon Vivant. I have just used him to book three nights at the Conrad NYC for my brother’s wedding and also a night at the Park Hyatt in DC. Fantastic service, emails answered promptly, very knowledgeable and a pleasure to deal with. Certainly offers a lot better service than other similar agents I have used through Flyertalk contacts.”

What we can offer

The luxury hotel companies do not get a lot of coverage on Head for Points due to their lack of loyalty schemes. This is despite the fact that many HFP readers are regular visitors to high end hotels.

If you are staying at a major luxury hotel brand, there is one inescapable fact – you will not get the best deal by booking directly. The major hotel groups all offer additional benefits and special deals which can only be accessed when booking via a luxury travel agent. These agents are relatively difficult to locate in the UK.

Virtuoso travel agent London

To plug the gap, I have teamed up with Emyr Thomas who runs luxury agent Bon Vivant to offer a luxury hotel booking service for HFP readers.

Via our partnership with Emyr, you are able to book better luxury hotel deals than you could book yourself via a London-based travel agent who is committed to fast response times and excellent customer service.

Virtuoso travel agent UK

If you are considering booking a luxury hotel, I would strongly recommend contacting Bon Vivant to see what special offers are available for that particular property.

Bon Vivant is an affiliate of SmartFlyer, a Virtuoso agency, which means that booking through them can give you access to benefits including upgrades, free breakfast, early check-in / late check-out and $100 hotel credits (or similar) at every Virtuoso hotel.

Most of the top hotel groups (including Mandarin Oriental, Shangri-La, Four Seasons etc) have hotels that are a part of Virtuoso and you can access these benefits by booking through Bon Vivant.

There are many hundreds of other luxury hotels globally – including many Fairmont, One & Only, Hyatt, Corinthia and InterContinental properties – where Bon Vivant can access similar deals via the Virtuoso network. At InterContinental Le Grand Paris and InterContinental London Park Lane, for example, you will receive free club lounge access (usually €140 / £120 per night) when you book any room at Best Flexible Rate.

Bon Vivant will make the reservation for you and send you a confirmation outlining your exclusive benefits. You pay the hotel as usual on departure. Some hotels may request a night’s refundable deposit, or similar, but this will be outlined at the time of booking.

Reservations booked under these deals are fully flexible and have the same cancellation rules as a standard booking at the same property. The price is usually the same as the flexible rate shown on the hotel website and, by negotiation, the hotel can often be persuaded to match any promotional rates.

When a hotel is part of a loyalty programme, you WILL receive points and any elite benefits as well. This is not usually the case when booking via a third party travel agent.

Virtuoso travel agent London

Contacting Bon Vivant

If you already have a hotel stay in mind and want to see what additional amenities may be available via Bon Vivant, please contact Emyr Thomas via the form below.

If you are reading this via our daily emails, the form may not work properly.  Either click here and fill in the form online, or email me your requests at rob [at] and I will forward it.

Please be as specific as possible about your requirements. For example ‘I am looking at booking a Deluxe Room at Mandarin Oriental Prague for 21st to 24th March. Can you please confirm the additional benefits you can offer at this property and the rate available?’.

Remember that, in most cases, you will need to book a refundable rate to unlock these additional benefits. This programme is NOT about getting you a cheaper rate than booking direct – it is about getting you valuable additional benefits for the same price.

If you have any comments about Bon Vivant and their service, please email me directly at rob [at]

IMPORTANT: If you do not get a response within 24 hours, please drop me a note. The form below is not foolproof and it occasionally fails to trigger at our end or goes into spam at your end. If you do not see the form because you are reading via Apple News, RSS etc, please email me at rob [at] with your requirements and I will pass it across to Emyr.

[wpforms id=”92472″ title=”false” description=”false”]

GDPR data protection information:  The information you submit through this form is sent to Bon Vivant and Head for PointsBon Vivant will use it solely for the purpose of responding to your enquiry. You will not receive any unsolicited future marketing information.  Head for Points will keep a record of your enquiry for up to six weeks and may contact you once for service feedback, at which point your data will be deleted from our email system.

(Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Promos’ link in the menu bar at the top of the page.)

Comments (10)

  • pixielott says:

    this guy completely messed up my booking.

    going for the single level upgrade perk. booked the level below a suite in the list provided in bon vivants email.

    get there and get upgraded to a room thats still not a suite?? reason: he didnt provide a complete listing of room types in his email. omitted a room type below suite that was listed on hotel website.

    furious. do not use the service unless you are going to do 100% of the research yourself.

    • Emyr Thomas says:

      I try to list all room types that are available at the time of booking. If a room category is sold out at that time I can’t list it as it’s not available to book. If cancellations happen, other room types can open up for booking.

      Benefits will usually include an upgrade if available, free breakfast and a $100 credit, which guests are usually very happy about

      Sorry that you weren’t happy with not being upgraded to a suite on this occasion. While they do happen, upgrades to suites are rare as there are fewer suites available.


    • Evan says:

      I’m not here to defend Emyr – he’s done that himself already, but I would like to ask a bit more about the basis of your comment that he “messed up your booking”?

      Unless I’m wrong one doesn’t pay any extra to use a virtuoso affiliated agent – but you do get associated benefits if you pay the best available flexible rate. So where exactly was your loss? Presumably it was just not booking the original room type at a cheaper rate if available – i.e. non-refundable etc?

      It’s always going to be a gamble as to what room you are upgraded too. I’ll be as blunt as you were, your comment sounds like sour grapes.

  • TripRep says:

    Emyr, as a public test of your services, how much of a better deal can you get at the Caley, Waldorf Astoria in Edinburgh.

    I am a HH Gold card holder, looking for a non rugby weekend Sat or Sun eve in March. Castle View King, ideally a suite. My benefits would get me free breakfast + Hilton promo bonuses.

    • Emyr Thomas says:

      The rate would be the best available flexible rate that you would see online. This would come with breakfast for 2, $100 hotel credit and an upgrade subject to availability. Any benefits associated with your status would also be applied but the same benefit wouldn’t be applied twice (for example you wouldn’t get breakfast for 4).

  • Anna says:

    How far ahead are prices released? 2019 is all sorted so I’m now starting to look at my 50th/retirement trip in spring 2020!

  • John says:

    We used Emyr for a booking at the IC Dusseldorf. Paid the same price as a standard cancelable club booking, and got a €100 F&B credit and free breakfast in the main restaurant, in addition to all normal AMB benefits and points. I found him to be friendly and informative when enquiring about the booking, and would definitely recommend enquiring if looking at booking relevant hotels.