Macdonald Hotels closes ‘The Club’ loyalty scheme – what happens to your points?

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• Andrew M says:

  8 Feb8 February 08:47

  OT. What (preferably UK) Hilton Honors phone number do people here recommend for chasing up points that have not been returned following cancellation of a reward night? And is it generally easily resolved? Thanks.

  • John says:

    8 Feb8 February 09:19

    Get Skype, set it to USA and call +1-800-4466677 for free.

    If Diamond, change your postcode to 11111 (put your UK postcode in the “city” field if you must have it somewhere), then call +1-877-4449847, enter 11111 when asked for zip code.

    It can be easy or very difficult, sometimes it will be done on the first call after 1-2 days, sometimes it will take 4-5 calls and 4-5 weeks. If Diamond one possible solution is to “lend” you the points while they conduct their 4-5 week “investigation” as to why the points were not returned automatically.

    • Andrew M says:

      8 Feb8 February 10:27

      Thanks. Found the international toll-free equivalent (00800 444 66677). “Loaned” me the missing points, even as a lowly Gold (when I said I wanted them to make a booking). They did need to speak to a senior to do so.

• Froggee says:

  8 Feb8 February 08:48

  OT – woo hoo Marriott.

  Having been OCD-like checking my Marriott promotions tab over the last couple of days, this morning I now have a promotion. “Earn double bonus points on eligible paid stays of two or more nights.”

  As good as I could have hoped for given a 13 night stay in April booked.

  Happy days.

• BJ says:

  8 Feb8 February 10:16

  OT @Rob: Any news on the new avios-earning credit card that was supposed to be launching this week?

  • Lev441 says:

    8 Feb8 February 10:34

    Was wondering the same…..

  • Rob says:

    8 Feb8 February 10:36

    Seems to have slipped by a day or so, but definitely very soon

• chef says:

  8 Feb8 February 10:41

  in my experience instant acceptance is more likely if you apply during office hours rather than of of evening.

  • paul says:

    8 Feb8 February 14:19

    agree with this

    • Mark2 says:

      8 Feb8 February 17:53

      Have either of you made enough applications to get a meaningful result?

      • paul says:

        8 Feb8 February 20:29

        between my girlfriend and myself we probably have around 20 applications under our belt over the last 4/5 years…also family members seem to have the same result, ie apply on an evening or the weekend and get the wait message, apply in the weekday day and approved straight away. TBH it makes no difference to me either way as long as it goes through eventually (and so far it always has) but certainly shows its not as automated a process as people seem to think

• Shoestring says:

  8 Feb8 February 10:45

  ‘It has brought back the short-haul sandwiches it had tone-deafly cut form short-haul flights.’

  Eh???

  • TripRep says:

    8 Feb8 February 11:42

    From?

    • Shoestring says:

      8 Feb8 February 16:21

      from your article

    • TripRep says:

      8 Feb8 February 20:11

      Lol, nice one. I was suggesting that “form” was a typo for from.

• Russ says:

  8 Feb8 February 12:30

  Can some kindly soul remind me if you still receive Marriott elite benefits if you book a Marriott hotel through the amex travel portal? Cheers.

  • marcw says:

    8 Feb8 February 12:31

    Nope – no more elite benefits on third partner bookings.

    • Russ says:

      8 Feb8 February 13:00

      Another plan scuttled. Thanks marcw and Lee.

  • Lee says:

    8 Feb8 February 12:48

    Unless it’s FHR

• Chris says:

  8 Feb8 February 12:45

  OT – I have had my £150 refunded from curve. Not sure if they initiated it or it was a result of my Amex chargeback..

  • BigSi says:

    8 Feb8 February 14:05

    Thanks, just looked and got my £150 back as well. I had also initiated a chargeback but not heard anything from AMEX yet.

    • Roger says:

      8 Feb8 February 17:27

      Was this the fees for Curve Metal?

      • Mr Dee says:

        8 Feb8 February 19:49

        Must be, fair enough seeing as Curve support seems to have failed miserably

• Russ says:

  8 Feb8 February 16:12

  Another OT, I’ve just bought a business class ticket on BA and it’s asking me for £26 to choose a seat? Is that correct, BA charges for premium seat selection or is it a IT blimp?

  • Kai says:

    8 Feb8 February 16:21

    You pay for seat selection unless in First or have status.

  • Russ says:

    8 Feb8 February 17:00

    Thanks Kai and Grant, I had to check with BA because I just couldn’t believe it.

  • Mark2 says:

    8 Feb8 February 17:54

    That sounds very cheap; I have just paid £192 to select two seats back from Calgary (no F cabin)

    • Craig says:

      8 Feb8 February 18:30

      It’s about right for SH; I’ve never paid for LH and although haven’t always had great seats we’ve always sat together.

      • Anna says:

        8 Feb8 February 20:19

        +1. And where possible, I think it’s a better deal to use a few more avios and travel in F.

      • Mark2 says:

        8 Feb8 February 22:16

        Agreed Anna, if there is an F cabin (not on 788)

      • Russ says:

        8 Feb8 February 22:26

        Yes short haul ZUR-LHR.

        All this time of reading HfP and hearing people talk about seat selection fees I thought it was because they payed with avios, not cash on fully flex tickets! I’ll probably change it tomorrow for Swiss and go to their lounge instead.

    • Russ says:

      8 Feb8 February 22:28

      *paid even (I’m still livid)

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