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Qatar Airways launches free flight ticket changes FOR ALL whilst S7 launches full refunds

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Qatar Airways has become the latest airline to bring in a change waiver.

The waiver applies to new bookings AND existing bookings.  Here’s looking at you, BA and Virgin Atlantic …..

This waiver is also more flexible than the one offered by British Airways and Virgin Atlantic, because Qatar Airways WILL allow you to cancel.  The only snag is that your refund will be in the form of a Qatar Airways travel voucher, valid for 12 months.

The waiver applies for tickets booked for travel by 30th June.  Up until three days before departure you can either request a change of date (repriced based on the current fare for the date you want) or take the voucher.

You can read more on the Qatar Airways website here.

S7 Airlines also shows how it should be done ……

S7, based in Russia and part of the oneworld alliance alongside British Airways, has announced that ALL tickets are now refundable.

Any ticket bought in any class from now until 10th April can be refunded up to 40 minutes before departure for a 1,000 Ruble (£11) administration fee.

Let’s see how long it takes for British Airways, Virgin Atlantic etc to copy this.  I don’t see any other realistic solution in the medium term.

Comments (167)

  • Chris says:

    Booked Rome to Bogotá with Iberia in business return for £450 last night. Not sure if it was an error fare but it’s now at over £3k per person. Did anyone else get it?

  • BJ says:

    OT: UK to leave EASA at the end of the transition period. I hope this does not mean we will become a FAA rule-taker. Could get interesting if the FAA verified an aircraft and EASA refuses verification or vice versa, who’s going to care about the CAA?
    https://www.bbc.co.uk/news/business-51783580

  • Andrew says:

    LBG Bits:-

    10% funds return on Holiday Inn and Holiday Inn Express has just popped up on my Lloyds and Halifax accounts. Expires 30th March, Maximum return £50

  • MATTHEW CULVER says:

    Just called Qatar about my OSL-BKK, they wouldn’t waive the change fees but would offer a voucher – not overly useful as the flights around the time I was going were on sale. The Qatar representitive stated that the change fees waiver only applies to the top hit countries for the virus. It might be useful to update the article to reflect this.

    • Rob says:

      There was no list in the press information I was sent yesterday ….

    • Nik Patel says:

      What number did you call? I have a trip AMS-DPS in April that i want to either delay till later or use a travel voucher and go somewhere else.
      Thanks is advance

  • Dave says:

    OT – anyone paid their entire council tax bill at coop, rather than a single month? Is there some kind of limit on that?

    • mark2 says:

      Usually a limit of £150 per transaction but coops vary.

    • Charlieface says:

      Limit is £200 in one transaction on Paypoint, but if the cashier knows what they’re doing they can put it through twice and keep it on one bill. Some bill payees don’t like multiple payments in the same Paypoint terminal on the same day.

      • Andrew says:

        Paypoint’s maximum transaction is £300.

        I had 10% offers at Paypoint retailers in January on two different cards so made £600 of prepayments for the 2020/2021 bill.

        • Andrew says:

          Should add.

          Defining a refined transaction limit within Paypoint’s overall limit is difficult.

          There are dozens of different Co-operative societies all with different rules. Some don’t even display the Co-op logo (Eg Scotmid). Then every Spar shop is a Franchise, some operated by single Franchisees, other by major groups.

  • Timmy says:

    OT – Having a booking to China next week which has been cancelled by the airline. Booked with TravelUp and they’ve offered a full refund in the form of a 12 month credit voucher, or a cash refund less 50 quid admin fee.
    Do they have any grounds to charge this fee since it’s an involuntary cancellation?

    • Rob says:

      I imagine it is in the T&Cs you agreed to with TravelUp? They are incurring admin costs, after all, and this in entirely out of their control.

      • Tim says:

        Thanks Rob. Been reading through https://www.travelup.com/en-au/terms-and-conditions
        Under Section 17 If we change/cancel, there’s no mention of an admin fee. In fact, for flight only bookings under that section, (c) states “Receiving a full refund which we receive back form supplier/airline;”

        An admin fee (of 75 quid!) is mentioned under Section 16 If you cancel your booking.

        I may be missing blatantly obvious of course! I agree they are incurring admin costs but in this situation, isn’t that the nature of doing business? Imagine the uproar if BA cancels a flight and then charges admin fee for an involuntary change/cancellation!

        • Lady London says:

          Sounds like you should be firm with Travel up, point this out and request a prompt refund without any deductions.

          Backup if they don’t play ball is s.75 call your card company if you paid any part of the cost on credit. Otherwise try chargeback or Amex Plat cover if you have Plat.

          No way would I take a voucher same seller if they are going to try to sneak in deductions that are not in contract.
          .

          • Charlieface says:

            Indeed, S.75 does apply in respect of the contract between the card holder and the intermediary (travel agent)

          • Rob says:

            Observer has an identical case today. TravelUp terms do not mention admin fee. They paid in full after Observer interest.

  • Murray says:

    OT, but can anyone confirm? With the Amex Platinum refund protection, if a retailer doesn’t accept Amex, are you still able to make a claim, or do you have to have paid on your Amex Platinum?

    • KBuffett says:

      I think you need have paid with Amex.
      Assuming that you are refereeing to a non trave related purchase

  • Graham says:

    How do you go about applying for the 12 month refund voucher ?
    Can it be done online or do you have to telephone ?