Qatar Airways launches free flight ticket changes FOR ALL whilst S7 launches full refunds

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• Chris says:

  7 Mar7 March 18:23

  Booked Rome to Bogotá with Iberia in business return for £450 last night. Not sure if it was an error fare but it’s now at over £3k per person. Did anyone else get it?

  • Don says:

    7 Mar7 March 19:08

    Will be cancelled soon. IB always cancel error fares. Like Bloody Awful Airways.

  • Rob says:

    7 Mar7 March 20:19

    Error. Don’t assume it will stick.

• BJ says:

  7 Mar7 March 18:32

  OT: UK to leave EASA at the end of the transition period. I hope this does not mean we will become a FAA rule-taker. Could get interesting if the FAA verified an aircraft and EASA refuses verification or vice versa, who’s going to care about the CAA?
  https://www.bbc.co.uk/news/business-51783580

  • Shoestring says:

    7 Mar7 March 18:42

    you interpreted that wrong?

  • Charlieface says:

    7 Mar7 March 20:05

    Rarely happens because they all rely on each other for certification. B737MAX is an exception

• Andrew says:

  7 Mar7 March 20:06

  LBG Bits:-

  10% funds return on Holiday Inn and Holiday Inn Express has just popped up on my Lloyds and Halifax accounts. Expires 30th March, Maximum return £50

• MATTHEW CULVER says:

  7 Mar7 March 20:52

  Just called Qatar about my OSL-BKK, they wouldn’t waive the change fees but would offer a voucher – not overly useful as the flights around the time I was going were on sale. The Qatar representitive stated that the change fees waiver only applies to the top hit countries for the virus. It might be useful to update the article to reflect this.

  • Rob says:

    7 Mar7 March 22:26

    There was no list in the press information I was sent yesterday ….

  • Nik Patel says:

    11 Mar11 March 13:18

    What number did you call? I have a trip AMS-DPS in April that i want to either delay till later or use a travel voucher and go somewhere else.
    Thanks is advance

• Dave says:

  7 Mar7 March 21:12

  OT – anyone paid their entire council tax bill at coop, rather than a single month? Is there some kind of limit on that?

  • mark2 says:

    7 Mar7 March 21:31

    Usually a limit of £150 per transaction but coops vary.

  • Charlieface says:

    8 Mar8 March 01:25

    Limit is £200 in one transaction on Paypoint, but if the cashier knows what they’re doing they can put it through twice and keep it on one bill. Some bill payees don’t like multiple payments in the same Paypoint terminal on the same day.

    • Andrew says:

      8 Mar8 March 06:57

      Paypoint’s maximum transaction is £300.

      I had 10% offers at Paypoint retailers in January on two different cards so made £600 of prepayments for the 2020/2021 bill.

      • Andrew says:

        8 Mar8 March 07:32

        Should add.

        Defining a refined transaction limit within Paypoint’s overall limit is difficult.

        There are dozens of different Co-operative societies all with different rules. Some don’t even display the Co-op logo (Eg Scotmid). Then every Spar shop is a Franchise, some operated by single Franchisees, other by major groups.

        • Shoestring says:

          8 Mar8 March 07:41

          I learned the other day that McColls are closing down many of it stores (I think 300 out of 1430)

          https://www.retailgazette.co.uk/blog/2020/02/mccolls-close-300-stores/

        • Rob says:

          8 Mar8 March 08:51

          My old lot were investors in McColls once. It was a permanent game to find ways of making money – there was a huge loophole on cigarette taxes which the Govt eventually closed, then lottery sales started to fall away, then newspaper sales ….

• Timmy says:

  7 Mar7 March 22:14

  OT – Having a booking to China next week which has been cancelled by the airline. Booked with TravelUp and they’ve offered a full refund in the form of a 12 month credit voucher, or a cash refund less 50 quid admin fee.
  Do they have any grounds to charge this fee since it’s an involuntary cancellation?

  • Rob says:

    7 Mar7 March 22:29

    I imagine it is in the T&Cs you agreed to with TravelUp? They are incurring admin costs, after all, and this in entirely out of their control.

    • Tim says:

      7 Mar7 March 23:01

      Thanks Rob. Been reading through https://www.travelup.com/en-au/terms-and-conditions
      Under Section 17 If we change/cancel, there’s no mention of an admin fee. In fact, for flight only bookings under that section, (c) states “Receiving a full refund which we receive back form supplier/airline;”

      An admin fee (of 75 quid!) is mentioned under Section 16 If you cancel your booking.

      I may be missing blatantly obvious of course! I agree they are incurring admin costs but in this situation, isn’t that the nature of doing business? Imagine the uproar if BA cancels a flight and then charges admin fee for an involuntary change/cancellation!

      • Lady London says:

        8 Mar8 March 00:18

        Sounds like you should be firm with Travel up, point this out and request a prompt refund without any deductions.

        Backup if they don’t play ball is s.75 call your card company if you paid any part of the cost on credit. Otherwise try chargeback or Amex Plat cover if you have Plat.

        No way would I take a voucher same seller if they are going to try to sneak in deductions that are not in contract.
        .

        • Charlieface says:

          8 Mar8 March 01:26

          Indeed, S.75 does apply in respect of the contract between the card holder and the intermediary (travel agent)

        • Rob says:

          8 Mar8 March 08:55

          Observer has an identical case today. TravelUp terms do not mention admin fee. They paid in full after Observer interest.

• Murray says:

  8 Mar8 March 02:22

  OT, but can anyone confirm? With the Amex Platinum refund protection, if a retailer doesn’t accept Amex, are you still able to make a claim, or do you have to have paid on your Amex Platinum?

  • KBuffett says:

    8 Mar8 March 07:13

    I think you need have paid with Amex.
    Assuming that you are refereeing to a non trave related purchase

• Graham says:

  10 Mar10 March 17:41

  How do you go about applying for the 12 month refund voucher ?
  Can it be done online or do you have to telephone ?

  • Nik Patel says:

    11 Mar11 March 13:19

    I am trying to work this out as well!!

  • James says:

    12 Mar12 March 15:38

    It’s all done on line https://www.qatarairways.com/en/refund-request.html

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