Has your Marriott Bonvoy status surprisingly dropped?

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• Riku says:

  25 Mar25 March 05:14

  [has your status surprisingly dropped]
  For the people affected their status should have dropped – only not as much as they expected.
  If you earned enough nights to renew your status then your status IS renewed. To read these articles and headlines (not just here but other places) you would think those who did qualify to renew their status suddenly found it had dropped and this is not the case.

  • MT says:

    25 Mar25 March 06:11

    I agree, its not really suprising, people now have the status they are entitled to and its Marriott IT taking time to do something that should be simple. Having witnessed Marriott IT at work since the merger it really shouldn’t have surpirsed anyone that their status change was delayed.

    This article and others fail to mention how this correction to what should have been is actually fair to all those who paid the money and did the nights to earn status. The more members at a higher tier there are in the program the more it dilutes the benifits for that tier. Busier lounges, less upgrades, people earn more points so more people stay on redemption stays thus less availability etc etc.

    While poor timing this is simply another case of Marriott IT being what it always has been, crap, but at least it has made it fair on all those who actually did qualify.

    • Adam G says:

      5 Apr5 April 13:52

      I agree with your point however the issue I have is with the lack of a soft landing. I stayed 34 nights in the first half of last year but then suffered a family bereavement so spent the weekends for the rest of the year at the family home. It would have been fair and I fully expected to be downgraded from titanium to platinum as I had been led to believe I would.

      I emailed Marriott explaining the circumstances and received an automated response (well I hope it was or they are even more uncaring than I suspected) which offered me a status challenge….. during a lockdown lol

      Accor is the way forward for me with purchases a status match from from Hilton to fill in the gaps!

  • Rob says:

    25 Mar25 March 10:06

    Those who did not requalify received emails from Marriott saying ‘Congratulations on being Titanium Elite for 2020, you need xx nights to retain it for 2021’. The website said the same. Even though it seemed unlikely, Marriott had also laid expectations of a soft landing.

    Admittedly it is fairly irrelevant at the moment anyway but you would expect Marriott to roll over status into 2021 based on what you have now.

• Vicki says:

  25 Mar25 March 06:07

  Just as a point of note – Marriott are offering free cancellation even on non refundable prepaid rates – BUT only if you call them and not cancel via the app. A friend and I learned this to our cost yesterday but after an exchange on twitter where they told us it WAS OK to cancel via the app they they then changed their mind. Because they gave us the wrong info, they spoke with the property directly to arrange the refund. That has since been processed quickly but don’t assume you can just cancel and get money back. You need to call.

  • Neil says:

    25 Mar25 March 06:23

    I have been able to cancel quite a few prepaid Marriott stays with no issues and full refunds (via the app).

    • Vicki says:

      25 Mar25 March 08:02

      Oh that’s interesting. Yesterday they told two of us it would be refunded, then a couple of hours later it wouldn’t be. Fast moving situation I guess! I didn’t want to call and put more pressure on the call centre. Cheers for the info!

• jack says:

  25 Mar25 March 06:26

  Maybe just affecting platinum/titanium? I’m still gold 🤫🤐

• Anna says:

  25 Mar25 March 07:27

  My currency calculator says $500 is currently worth £422.37 which throws the maths on buying points out a bit.
  But I’ve cancelled so many award nights now we’ve got well over 400k Bonvoy points between us and more if this all carries on into May.

  • roberto says:

    25 Mar25 March 07:45

    ” if this all carries on into May”……….
    You mean if this carries on until 2021?

    • Anna says:

      25 Mar25 March 11:06

      Ok, Roberto WHEN this carries on into May and I cancel more stays!

• Graeme says:

  25 Mar25 March 07:47

  Slightly OT – I’ve been planning and waiting to book Al Maha in Dubai using Bonvoy points for next year. This year, February and March have been off-peak (between 155k and 175k points for a two night stay) and February 2021 was also 175k. Now my dates are becoming available, it’s a blanket 200k from late October to March – the peak price.

  Al Maha wasn’t part of the recent re-banding of redemptions, so I’m not sure why this is. It seems odd that it’d jump up like this – could it be an IT thing? Entire months disappear when I’m looking sometimes, so something seems to be up – I’m just hoping that the pricing is off too. Anyone have any ideas?

  Thanks all.

  • jack says:

    25 Mar25 March 08:15

    I think Marriott have quietly introduced some kind of dynamic pricing as I find the points required can fluctuate (and by quite a lot!) Maybe an IT thing, but I’d just keep looking… wouldn’t surprise me if the price refreshes to the better rate – when things calm down a little too might be some good deals on cash bookings anyway.

  • Harry T says:

    25 Mar25 March 09:17

    I think all Marriott properties are now part of dynamic pricing – you can see the redemption chart with values for off peak, on peak, normal etc. They do change the pricing from time to time – it’s not fixed.

  • Graeme says:

    25 Mar25 March 21:00

    Thanks chaps. That’s a real pain if so – that’s a 15% increase on what it was. Booooo!

• Brian S says:

  25 Mar25 March 08:11

  I wouldn’t say I was surprised it dropped but surprised it went from Titanium to Gold and now the year is pretty much broken to requalify so probably won’t even make gold this year.

  I had 42 nights last year so was short of platinum but thought the soft landing would have occurred.

  C‘est La Vie

• Berneslai says:

  25 Mar25 March 08:22

  I’ve dropped from Titanium Elite to Gold Elite. Not really surprising but I’ll be moving all my planned Marriott stays to Hilton. Titanium Elite status was pretty disappointing considering the high number of stays required to achieve it.

• N says:

  25 Mar25 March 08:47

  Same here. Annoying especially since Marriott reps on FT had confirmed a soft landing to Plat. At a time the hotels should be trying to keep us sweet, I’m surprised they did this.

  Irritating, but we’ll shuffle some stays away from Marriott now.

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