Save 20% on TAP Air Portugal flights from the UK booked this weekend

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Alex Sm says:

  27 Nov27 November 10:29

  And I have the opposite experience. When British Airways refused to board me and my partner because they failed to issue boarding passes to us and closed the check-in desk, I could never get a compensation from them. We just bought tickets for TAP and got brilliant service, lounge access etc. We should have never boat BA tickets in the first place

  • Alex Sm says:

    27 Nov27 November 10:30

    Boat = bought (when will HfP finally allow editing of comments…)

    • Phil says:

      27 Nov27 November 10:47

      BA have given us flight credit which I’m happy with.

  • Track says:

    27 Nov27 November 10:55

    This is about different experience — it is near impossible to obtain a refund from TAP.

    But you can subject Amex to FOS claim if they clawback on dispute based on that rubbish responses from the Merchant. Flight cancelled, the Merchant have no legal ground to receive the funds, but unfortunately AMEX sidelines with the Merchant even if they submit an onboard menu as a response to claim, any rubbish as ‘proof’ while deliberately ignoring and pretending not receiving the documentary proof from the customer.

  • Lady London says:

    27 Nov27 November 12:21

    How did you resolve this denied boarding issue with BA in the end? Presumably you mcol’d them in the 6 years allowed after the incident and got full denied boarding compensation and duty of care?

    • Alex Sm says:

      28 Nov28 November 10:14

      I was in the long-running correspondence with them and because the case was not so straightforward – they were right on some points and I was right on others. They gave us 4000 Avios in the end and closed the case. Pathetic I know…

  • Lady London says:

    27 Nov27 November 12:26

    TAP is apparently famous for ignoring any EU261 claim

    IIRC in Germany one of the States got a court order for possession of TAP’s bank accounts there due to customer refunds due (awarded by court judgment) which TAP had not paid.

    Oops sorry just noticed “this article is sponsored by TAP”

  • Mikeact says:

    27 Nov27 November 16:55

    I find that hard to believe ….usually find there’s two sides to these type of stories…tell us more…when and where etc.

• JandeW says:

  27 Nov27 November 11:36

  Tread very carefully with the TAP Status match. I did it last year, (from BA Silver), paid my €99, got status acknowledgement, since when – NOTHING. My TAP status shows as bog standard and despite numerous emails and attempted phone calls to them, they have done nothing about resolving the issue. Their customer service reaches unfathomed lows ..

  • AJA says:

    27 Nov27 November 12:41

    The status match is very hit and miss. It worked for me and I was upgraded to Gold. Unfortunately I never used it as covid and personal circumstances put paid to the chance of booking anything. The year expired and I got demoted to base level – no soft landing, unlike BA.

• Lady London says:

  27 Nov27 November 12:25

  TAP is apparently famous for ignoring any EU261 claim

  IIRC in Germany one of the States got a court order for possession of TAP’s bank accounts there due to customer refunds due (awarded by court judgment) which TAP had not paid.

• Simonbr says:

  27 Nov27 November 13:58

  The Portuguese apparently call TAP “Try Another Plane”! Their customer service has been awful regarding slow issue of vouchers that were significantly under the value of flights I purchased that had to be cancelled due to COVID, now failing to respond to my appeals for the correct value. Impossible to speak to anyone. Far worse than BA in this respect. They won’t get anything more from me.

• Prince Charles says:

  27 Nov27 November 16:13

  The Schengen area of Lisbon airport is terrible. The TAP business class lounge was very basic and overcrowded. Not what I was expecting for a hub airport.

  • ChrisC says:

    27 Nov27 November 17:11

    Are you sure you were actually in the TAP lounge because when I was there in 2019 it was good with a decent food spread and a good bar (made me a pourtguese gin cocktail at 9 am)

    It has a green / blue / grey colour palette

    • Alex Sm says:

      28 Nov28 November 10:16

      It’s a very nice lounge! We can even get their famous cherry liquor there and great food / seating

• ChrisC says:

  27 Nov27 November 17:41

  I flew TAP in Feb 2019. 50% off the basic fare to TATL LON-LIS-BOS return for around £750 (so fare component was around the £500 mark). Thought I would be getting something like PE+ but was propper business class.

  They were the only airline that ever wanted to see my ESTA. Not a good thing to try and retrieve at 4.30AM at LHR on an iphone.

  Getting to the LIS lounge required enteting Portugal and then reclearing security. Only passport control (egates) to get back to the non schengen part of the airport. (one mile at a time has a review of it with lots of photos)

  I thought the onboard service was good if a tad impersonal. Not rude just impersonal and a bit slow to start as well. But the food was good and a nice selection of wines. IFE selection was reasonable as well. Seat very good all with direct aisle access.

  The TAP website is not good though. Wouldn’t work at all on my ipad and just wobbly on my laptop.

  I would fly with them again though but just not at the moment as there are just too many issues (as mentioned above) with getting refunds etc.

• Doug says:

  27 Nov27 November 23:03

  I got cancelled flight on 15 Dec 2020 and they haven’t refunded me yet actually they did a party refund and ignored all calls and website tickets, note that they don’t put anything in writing

This article is closed to new comments. Feel free to ask your question in the HfP forums.