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Get a free £5 to spend with LNER trains when you join ‘LNER Perks’

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LNER, the East Coast rail franchise holder, launched a new loyalty programme 18 months ago – ‘LNER Perks’.

This was not wholly unexpected. LNER dropped out of Nectar a couple of months earlier and had also announced plans to stop accepting Nectar points towards train tickets.

To persuade you to join ‘LNER Perks’, LNER will give you a £5 credit. This will stack with any American Express cashback offer you may currently have for LNER.

LNER Perks review

Full details are on the LNER website here.

You can join via the LNER app or, if you already have an LNER account, by simply opting in to Perks. When you are logged in, there is a big red button under ‘My Account’ which enrols you.

The £5 credit is deposited immediately, as you can see below. It is valid for 24 months.

The credit can only be redeemed when you book via the LNER app, not the website.

LNER Perks review

The sign-up money is ringfenced and can only be used for LNER Advance rail tickets. You cannot cash it out, either for yourself or for a charity partner.

(If you are targetted for an American Express LNER cashback deal, this is not ringfenced for any specific ticket type. You get the cashback on ANY train ticket you book via the LNER website, irrespective of which train company it is for.)

What does LNER Perks offer long-term?

Long term, LNER travellers will earn 2% cashback on all of their ticket purchases.

This is added to your LNER Perks account. It can be redeemed for e-vouchers for your own use, or donated to one of LNER’s selected charity partners. You need to book via the LNER app in order to redeem your e-voucher.

You do NOT need to have bought your tickets directly from LNER to earn cashback. However, there are special rules in place on how you can use cashback earned for tickets bought at stations, from another online retailer or from another train operator.

LNER Perks review

Do I need to earn a minimum amount to redeem my cashback?

No, if you are redeeming for tickets for yourself or donating your cashback to charity.

Yes, if you want to gift your cashback to another person. In this case, you would need to earn £10 before you can issue a voucher. The voucher can only be used on LNER Advance tickets.

Can I get 2% back on my existing LNER bookings?

No. The only exception is if you have made a booking in the past 48 hours before joining LNER Perks. If you have, you will automatically be credited with the 2%.

Can I get 2% back on travel on other rail operators?

No, if the trip is entirely on other operators but booked through the LNER website.

Yes, if the trip is partly on LNER and partly on another operator. The 2% is paid on the entire trip value.

There is more to the scheme then we have covered here, including earning points from season tickets. The reward scheme is relatively simple and there aren’t any gamification opportunities.

The £5 sign-up bonus is a smart move, however, and ensures that even occasional LNER travellers are incentivised to sign up. You can find out more, and claim your £5, on the LNER Perks website here.

Comments (17)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • TimM says:

    I, along, I am sure, with regular contributor here, ‘Save East Coast Rewards’, lament the loss of the original scheme. Once I achieved status, I was sent a voucher for two first class tickets anywhere to anywhere on the East Coast Mainline once a year. Those days are sadly gone. Perks are a piffle in comparison.

    • Rich says:

      It was an absurdly-good offer. Disappointed it’s gone, but hardly surprised.

  • Ian says:

    Live in the wrong part of the UK for this.

    Was hoping GWR would have their own scheme as they also dropped from Nectar – but sadly no.

    • Rhys says:

      You can book national trains via any of the franchises. I use LNER despite not taking LNER trains very often.

      • RussellH says:

        In my experience, you do not get LNER Perks on GWR or Chiltern tickets.
        You do, at some indeterminate stage, get the Amex rebate.

        • Ryan says:

          Correct. LNER rewards are only applied to LNER services booked via the app. Rhys is correct in that you can book any ticket on any TOC, but you will not receive any credits for non LNER services.

  • Alex H says:

    I recently had a LNER Nectar Connect offer giving 10 Nectar points per £1 which stacked with 10% off Amex offer too. For some reason I couldn’t get the LNER website to show GroupSave tickets on other operators though..

  • JG says:

    Be interesting to see how the Head of Loyalty at Great British Railways shakes up this area. Though unlikely to introduce an East Coast Rewards type of scheme – it would be nice!

    • RussellH says:

      Does “Great British Railways” have a Head of Loyalty?

  • Alan says:

    Damn, didn’t realise you could get credit for LNER tickets bought elsewhere – there’s a 7 day cut off though that is probably worth highlighting…

    • WaynedP says:

      But if you choose a future starting date within that 7 day window, it opens up season tickets for purchase up to 12 months !

  • John says:

    Amex says the offer works “in store”. Well I tried it at a ticket office run by LNER and didn’t get the credit

    • Nick says:

      My Amex offer says very clearly ‘online only’.

    • Andrew says:

      Checked mine, definitely “Online & Instore”.

      What was the statement narrative? Did you still get your Nectar Connect Points?

    • ADS says:

      I’m still waiting for Amex credit from an “in store” transaction a couple of months ago.

      But the offer terms state: “A statement credit should appear on your Card Account statement within five days from the date you made an eligible transaction but may take up to 90 days from the Offer End Date”

      Offer end date is 13th July – ffs

  • Ryan says:

    Opportunity cost of building towards the sign up? If you could get the bonus anyway then that’s a huge cash saving miss

  • JohnTh says:

    Don’t forget Seatfrog to bid for first class on LNER (and West coast too I think). Just come back from Leeds – paid £25 for 2 adv Std single with Senior Railcards. Won bid at £14 each for upgrade and got a nice (small) hot lunch with wine, snacks and hot drinks. Unfortunately an hour’s delay (trespassers) but as a result full refund of LNER fare plus also Seatfrog upgrade and a comfortable seat while waiting.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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