Get extra benefits with the new American Express / Preferred Hotels offer

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• Gordon says:

  14 Mar14 March 05:34

  “Our luxury hotel booking partner Emyr Thomas dropped me a note to tell me something I didn’t know”.

  I’m still waiting for Emyr to drop me a note from an email i sent with a booking request last Sunday! This has happened before, so maybe it’s just me! It’s a shame as I’ve had previously great service and a fair few booking through Emyr over the years, and not had any problems….

  • david says:

    14 Mar14 March 06:12

    Don’t think of Emyr as the anxiously looking at his inbox waiting for one to arrive rather the type where daily hundreds are involved. Drop him a reminder one. Should be all good.

    • Gordon says:

      14 Mar14 March 07:33

      Thanks for your advise! But I am well aware of the volume of emails he receives!

  • Rob says:

    14 Mar14 March 07:40

    Probably a spam issue at one end.

  • Kpworldtravels says:

    14 Mar14 March 08:57

    Not uncommon for it to go into junk

    • Gordon says:

      14 Mar14 March 09:02

      Emyr’s emails have never ended up in my junk folder, but Rob has mentioned this does happen

      , I check my junk folder daily as a matter of course, as I do get emails that I need from companies that do end up in there.

      • Kpworldtravels says:

        14 Mar14 March 09:08

        Fair point. I do too. Every few hours

  • Emyr Thomas says:

    14 Mar14 March 09:20

    Hi Gordon,

    I have not had any emails from you recently so please do send again as it may be a server issue.

    Many thanks,
    Emyr

    • Gordon says:

      14 Mar14 March 09:27

      Hi Emyr, Will do.

• BBbetter says:

  14 Mar14 March 06:17

  The link for 250 hotels doesn’t seem to work.

  • Rob says:

    14 Mar14 March 07:38

    Should be a long thin JPG with lots of words on it.

    • BBbetter says:

      14 Mar14 March 12:21

      Thanks Rob, didnt come up well on mobile. But works on the desktop.

• Nick G says:

  14 Mar14 March 06:24

  Still no news on the Hilton 3 for 2 offer then I assume?

  • Kpworldtravels says:

    14 Mar14 March 08:58

    For which hotel? For many I can see it well into Dec? Eg Waldorf Bangkok and some others I was checking

  • Emyr Thomas says:

    14 Mar14 March 09:21

    Many have extended the offer but there has been no group-wide announcement about it yet.

• AJA says:

  14 Mar14 March 07:27

  Currently staying at the Fullerton in Singapore which is a Preferred Hotels and saved the offer thanks to @Froggee yesterday so will be using the offer.

  It’s a lovely hotel but got back to the room just over 40 mins ago so 14:45 local time having been out for over 4 hours and the bedroom hasn’t been made up. This despite the cleaner leaving a note under the door around 10am saying they couldn’t clean as we had the Do Not Disturb light on. We inadvertently left it on while we went to breakfast.

  The cleaning cart was right outside our door so we went in search of the cleaner and found her around 10:30am and told her we were going out and she could now clean the room. We thought she understood but now not so sure.

  No idea which rooms she cleaned in the intervening 4 hours as the cart appears not to have moved. I don’t know whether to complain as I don’t want her to lose her job but am I being unreasonable expecting a room to be cleaned in 4 hours?

  • executiveclubber says:

    14 Mar14 March 08:20

    Just call reception and ask for a clean, these things happen. Shrug it off.

  • BA Flyer IHG Stayer says:

    14 Mar14 March 10:59

    Housekeepers aren’t perfect and rooms get missed. A quick call to reception would have sorted this out hours ago with no adverse effect on the employment of the housekeeper.

    But really you won’t contact reception but will post on here!

    • AJA says:

      14 Mar14 March 13:02

      @BA Flyer IHG Stayer
      I wasn’t afraid to contact reception.

      My point was is it acceptable or not to expect a room to be cleaned within 4 hours?

      Did you miss the bit where I mentioned I’d already spoken directly to the cleaner before going out?

      I don’t think I’m being unreasonable in my expectations but I’m curious what others think.

      In the event there was no need to speak to reception as we gave the cleaner the benefit of doubt and she did clean the room in 30 minutes.

      But I would’ve complained if that hadn’t happened. And I will definitely complain if it happens again.

      • BA Flyer IHG Stayer says:

        14 Mar14 March 17:24

        Then why post on here in the first place?

        You have no idea about how many rooms the housekeeper has allocated to service on a given day. How many rooms require a full clean because of a departure and arrival and how many just a quick tidy up.

        It’s easy for you to say ‘she had 4 hours to clean my room’ but she doesn’t know when someone is going to come back.

  • TGLoyalty says:

    14 Mar14 March 18:33

    Is it reasonable to expect housekeeping within 4 hours? Yes

    Is it worth complaining if they didn’t? No

• Skywalker says:

  14 Mar14 March 11:11

  Morning, does the Preferred Hotels offer stack with the Londoner offer on Amex as well?

  TIA

  • Rob says:

    14 Mar14 March 11:45

    We think it should ….

    • TGLoyalty says:

      14 Mar14 March 15:27

      I’m going to give it a go but not until just before the Londoner one ends!

• Thaliasilje says:

  14 Mar14 March 12:13

  “complimentary in-room internet”

  Is that not a given?

  • Rob says:

    14 Mar14 March 12:30

    I know, I know …. I just repeat what’s there!

• Nick says:

  14 Mar14 March 12:41

  Is the spend at the hotels in the offer (preferred) cumulative or single spend ? To clarify can I do 2 x 1 night stays at for example The Londoner to trigger the offer

  • AJA says:

    14 Mar14 March 13:04

    My understanding is that it is cumulative. You just need to spend the required sum by 30 June.

• Charlie T. says:

  14 Mar14 March 14:04

  Completely O/T but does anyone have experience of time limits on travel insurance claims? My son broke his wrist last summer in Greece and ended up paying for the hotel doc who spent longer filling out the invoice than examining him (but did at least point us to hospital) and was wondering if Amex Plat insurance will entertain a claim for it this far down the road…

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