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Who has the best premium economy – Virgin Atlantic, British Airways or Norse Atlantic?

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Who has the best premium economy product – Virgin Atlantic, British Airways or Norse Atlantic?

Norse Atlantic announced its new Cape Town route this week, going head to head with Virgin Atlantic and British Airways. Norse offers a substantially different premium economy experience to those carriers and I thought it was worth comparing the three airlines to help you make an informed decision.

Who has the best premium economy - Virgin Atlantic, British Airways or Norse Atlantic?

Who has the best Premium Economy seat?

Let’s face it.  Premium Economy is not a half-way house between Economy and a Business Class bed, irrespective of what the marketing may tell you.  It is simply a higher quality Economy product.

This comparison between British Airways, Virgin Atlantic and Norse Atlantic is only for guidance, especially as the exact specification will vary by aircraft type. It is based on our own experience flying premium economy on all three airlines as well as information from the airline websites. Where cabins differ across the fleet we have tried to use the figures from the new A350 for BA and Virgin.

We have reviewed all three cabins in the past few years. You can see our review of Virgin Atlantic Premium here and our review of British Airways World Traveller Plus premium economy here. Our review of Norse Atlantic’s Premium cabin is here.

I should add as a caveat that we haven’t flown any of these airlines in Premium Economy in the last 18 months. If we’ve missed any recent changes, please let us know in the comments.

Who has the best premium economy - Virgin Atlantic, British Airways or Norse Atlantic?

Free seat selection at time of booking:

  • Virgin Atlantic: Yes, although you can pay for ‘Preferred’ seats
  • British Airways: No (for non-Silver and Gold customers)
  • Norse Atlantic: No – and the cost can be substantial

Virgin Atlantic bucks the trend here, letting you select your own seat for free, although it has ‘Preferred Premium’ seating which reserves c. 30% of the cabin (typically the second and third rows) for paid-for seat reservations. ‘Preferred’ seats are free for Gold members and free for Silver member from seven days before departure.

For a typical Norse Atlantic flight to New York you will pay $60 each-way for an aisle seat and $35 for a middle seat.

Dedicated check-in desk:

  • Virgin Atlantic: Yes
  • British Airways: Yes
  • Norse Atlantic: Yes

As of February 2022, British Airways matches Virgin Atlantic and Norse Atlantic in offering dedicated check-in desks for premium economy passengers.

Lounge access:

  • Virgin Atlantic: No
  • British Airways: No
  • Norse Atlantic: No

Priority boarding:

  • Virgin Atlantic: Yes
  • British Airways: Yes (Group 3)
  • Norse Atlantic: Yes

Priority baggage handling:

  • Virgin Atlantic: Yes
  • British Airways: No
  • Norse Atlantic: No

Seat width:

  • Virgin Atlantic: 18.5 – 21 inches
  • British Airways: 18.5 inches
  • Norse Atlantic: 19 inches

Seat pitch (gap between consecutive seats backs):

  • Virgin Atlantic: 38 inches
  • British Airways: 38 inches
  • Norse Atlantic: 46 inches

Norse Atlantic is the clear standout here, with eight inches more room than its competitors.

In-flight entertainment?

  • Virgin Atlantic: 13.3 inch seat-back on the A350, gate-to-gate
  • British Airways: 12 inch seat-back on the A350, gate-to-gate
  • Norse Atlantic: 11 inch, in armrest

I found that all the airlines had a decent catalogue of entertainment. Virgin Atlantic obviously wins with the largest screen-size on its A350 fleet which are also mounted in the seat-back, unlike at Norse where the IFE screen is stored in the armrest. This has its downsides, including not being able to watch content gate-to-gate and a slightly more claustrophobic experience.

Headphones?

  • Virgin Atlantic: on ear
  • British Airways: over ear
  • Norse Atlantic: earbuds

Surprisingly, British Airways wins the headphones game with its big over-ear headphones. Norse Atlantic performs worse, with its cheap in-ear buds available to purchase for $3.50 – not exactly a ringing endorsement for their quality.

Amenity kit?

  • Virgin Atlantic: night flights only, contains eye mask, pen, dental kit and earplugs
  • British Airways: yes, contains eye mask, socks, pen, dental kit, lip balm
  • Norse Atlantic: yes, with eye mask and ear plugs

Norse is the odd one out here, with both Virgin Atlantic and British Airways providing amenity kits in premium economy, although you’ll only get one on night flights with Virgin. I prefer the British Airways amenity kit which is made form recycled plastic bottles and has a nice herringbone design. It also comes with socks and lipbalm, which Virgin’s kit doesn’t, although Virgin does a better job at reducing unnecessary plastic such as with their bamboo toothbrush.

Other amenities?

  • Virgin Atlantic: fleece blanket, pillow
  • British Airways: quilted blanket, pillow
  • Norse Atlantic: blanket and pillow

Again, British Airways supplies a rather nice blanket for its World Traveller Plus customers. Norse’s fleece blanket is very thin and it doesn’t provide a pillow either, unlike both BA and Virgin Atlantic.

First meal service:

  • Virgin Atlantic: three course meal. All meals served on china with metal cutlery, all meals upgraded vs Economy.
  • British Airways:  three course meal with bread roll. All meals served on china with metal cutlery, all meals upgraded vs Economy.
  • Norse Atlantic: three course meal with bread roll. All meals served in aluminium trays, wooden cutlery.

The British Airways premium economy meal service is actually quite good. Both Virgin Atlantic and British Airways have a minimum three courses served on real crockery, whilst Norse Atlantic will serve you a boxed meal with a main course, side salad and a dessert. (Meals are free in Norse Premium even though they are chargeable in Economy.)

On Virgin Atlantic, you also get access to the Wonder Wall (a box of snacks in the galley), the equivalent of the British Airways Club Kitchen – but which BA reserves exclusively for business class passengers.

Second meal service:

  • Virgin Atlantic: afternoon tea or the new ‘picnic’ box (eg quiche and scone)
  • British Airways: pocket pizza
  • Norse Atlantic: pocket pizza and macarons

Both British Airways and Norse offer a pizza box as their second meal on shorter transatlantic flights, making Virgin Atlantic the clear winner (in my view) with its afternoon tea comprising of a scone and sandwich.

Drinks service:

  • Virgin Atlantic: sparkling wine on boarding, wine, beers and spirits throughout
  • British Airways: sparkling wine on boarding, wine, beers and spirits throughout
  • Norse Atlantic: juice on boarding, wine and beer throughout, spirits available at extra charge

Both BA and Virgin Atlantic include a full bar service including prosecco, champagne or an alternative sparkling wine in premium economy. If you’re flying Norse, you’d have to pay extra for this, as well as for other spirits, which start at around $9.

Power socket at seat and wi-fi:

  • Virgin Atlantic: Yes (wi-fi on most aircraft)
  • British Airways: Yes (wi-fi on most aircraft)
  • Nose Atlantic: Yes (no wi-fi)

Dedicated lavatories?

  • Virgin Atlantic: Yes
  • British Airways: No
  • Norse Atlantic: Yes

Luggage allowance:

  • Virgin Atlantic: 2 x 23kg
  • British Airways: 2 x 23kg
  • Norse Atlantic: varies from hand baggage only to 2 x 23kg

Dedicated cabin crew:

  • Virgin Atlantic:  Yes
  • British Airways:  No
  • Norse Atlantic: Yes

The general view is that Virgin Atlantic offers superior service vs BA because specific crew members are dedicated to the small Premium cabin.

Frequent flyer miles earned on non-refundable PE ticket:

  • Virgin Atlantic: 100% of miles flown plus any status bonus
  • British Airways: based on your base fare, earning 6x-9x based on status
  • Norse Atlantic: N/A

Because Air Passenger Duty and other charges represent a high percentage of the cost of a Premium Economy ticket, leisure travellers with no elite status are likely to be better off with Virgin Atlantic over British Airways.

Frequent flyer miles earned on flexible PE ticket:

  • Virgin Atlantic: 200% of miles flown plus any status bonus
  • British Airways: based on your base fare, earning 6x-9x based on status
  • Norse Atlantic: N/A

If you have elite status with British Airways and are paying for a fully flexible ticket (New York is £3,000 return plus taxes for example), BA will probably prove more lucrative.

Can you upgrade your ticket to Business Class with points?

  • Virgin Atlantic: Yes. Virgin Atlantic also allows Economy tickets to be upgraded to Business Class (requires a reward seat to be available in Upper Class).
  • British Airways: Yes. World Traveller Plus tickets can be upgraded to Business Class, but standard Economy / World Traveller tickets cannot (requires a reward seat to be available in Club World / Club Suite).
  • Norse Atlantic: N/A – there is no Business Class cabin

Conclusion

Whilst it used to be true that Virgin Atlantic Premium was significantly better than World Traveller Plus, in recent years British Airways has been closing the gap. BA’s meal service, amenity kits, blankets, pillows and the check-in experience have improved in the last five years.

Unlike British Airways and Virgin Atlantic, Norse offers a no-frills Premium service. Although it has by far the most space of all three airlines, its food and bar service is significantly worse and you don’t get an amenity kit or pillow either. You can’t beat Norse’s leg room though – and if you are tall this may be all that matters.

For a closer look, I reviewed British Airways premium economy (World Traveller Plus) on an A380 in late 2019. I have since reviewed Premium on Virgin Atlantic in 2021 and Norse Atlantic’s new Premium offering from Gatwick, in 2022.

And if you’re not sure about the upgrade, I take a look at whether premium economy is worth it in this article.

Comments (80)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Jonathan says:

    I haven’t read this article yet, and although not as competitive on price definitely compared to Norse, Virgin Atlantic’s Premium offering is definitely top notch, I can’t vouch for other airlines not featured in this article, but definitely a very good seat (I was in one of their older 789 aircraft), if you don’t need or want a lie flat seat (and or UC is already fully booked) and you’re say VS Gold so you’d get CH access anyway, then go with VS Premium.
    Although having said that, flight times are also generally quite a heavy factor in which flight you’ll choose to book…

    • Jonathan says:

      Although other lounge access (notably via the most common HfP reader route; Amex Gold / Platinum) isn’t nowhere near the level of T3 CH, sometimes the fare difference between Premium and UC is hardly justified, especially if CH is your main draw towards UC, and like I said in the main comment, you don’t really want and or need a lie flat seat, or they’ve already been booked

  • riku says:

    >>Premium Economy is not a half-way house between Economy and a Business Class bed, irrespective of what the marketing may tell you. It is simply a higher quality Economy product
    Well it is better than economy and not as good as business. What does it take to be “half-way”? The legroom would need to be halfway between economy and business?

    • executiveclubber says:

      😂

    • Doug M says:

      Silly response, and the whole thing is very subjective. The point is that if Economy is 1 and Business is 10, then Premium Economy is more 3 than 5, it’s not halfway, just a little above the lower product and nowhere near the one above.
      Premium Economy is Economy of 25 years ago.

      • lumma says:

        Premium economy is nothing like the economy of 1999. Economy never had that much legroom or recline. PE is more like USA domestic first class

        • Doug M says:

          PE is typically same number of seats across as 1999 economy. Seating now has been changed to move the window seats more into the fuselage, reducing actual and perceived space. There’s more to amount of space you have than legroom alone. I believe Rob has previously said they use the measurements the airlines claim, how you measure a seat varies considerably.

          • Chabuddy Geezy says:

            777 economy has typically gone from 9 seats across to 10 seats across, but PE on that plane would 8 seats across. An A330 was 8 seats across in 1999 and the same now.

          • Alex G says:

            Rubbish. 1999 was 9 across on a 777. PE is 8 across. Pitch was typically 34“, it’s 38″ on PE.

        • Expat in SJC says:

          This. Hence American use their new Oasis domestic first class seat as the PE seat on long hauls.

  • TimM says:

    A front row premium economy seat with your own inflatable pouffe can be better than business class lie-flat with your feet stuck in a tiny hole.

  • Gordon says:

    Below from Rob, Guardian 2019.

    Don’t kid yourself you’re getting business class seats on the cheap. Rob Burgess, of frequent flyer website headforpoints.com said: “Premium economy is not a half-way house between economy and business class. Passengers need to understand this. You are simply getting a higher quality economy product, often for a substantially higher price. It is not surprising that both British Airways and Virgin Atlantic have said that, per square foot, premium economy is the most profitable part of the plane.
    “If you book premium economy, you will get a slightly wider seat, a greater angle of recline, a footrest and better quality food, often served on china. You will usually get an upgraded main course but a starter and dessert from the economy menu. At the end of the day, it is still an upright seat which will be challenging to sit and sleep in for an overnight flight.”

    As a side note- with the Tui PE product, you get lounge access.

    The PE product is not for everyone, you will be a liker or a loather, I can imagine the business spend on the PE product will be cost effective as oppose to J.

  • Nicola Walton says:

    In the past 12 months we have flown premium economy 3 times with Virgin Atlantic and once with BA. Virgin is by far the better of the 2. In my mind the only part we’re BA is better is with the blanket.

    • TimM says:

      I always take my own fleece blanket when travelling with a UK airline. They are notoriously cold.

      • Andrew. says:

        Cocoon Silk&Merino mix travel blanket. They are amazingly light but warm.

        Sadly mine was accidentally destroyed (massive holes) when it was washed at 40C with biological powder. 🙁

      • Andy says:

        A blanket AND an inflatable pouffe? Your own pillows too?! Sounds like a lot of effort. I generally travel HBO, so make do with whatever’s left on the seat – although I’m rarely cold on any flight, usually the opposite so blankets/duvets/onesies/quilts/throws/spreads/thermal undies go straight in the (overhead) bin.

        • Doug M says:

          Agreed. I’ll sometimes choose AA over BA to get a lower cabin temp.

  • Roberto says:

    The biggest problem with Norse is that they keep cancelling so many flights.

    That announce a route, test the water with sales and have no quarms in pulling it and announcing another route instead if the numbers don’t stack up.

  • Ian says:

    One other big difference between the three airlines is cabin baggage with Norse having a 10kg maximum according to the recent article. I dislike this as my bag(a) would always fail.

    However one advantage of Norse is the ability to fly one way at a decent price, whereas the other two it is a high percentage of the return cost.

  • John says:

    I recently flew Virgin Atlantic in Premium Economy on the A350-1000 and felt it was a subpar PE seat.

    Seat width was average at best and the armrests felt extremely small. As a VS Gold via the status match, I got an aisle seat with the neighboring seat blocked both on the outbound and inbound, but I wouldn’t want to fly this product with somebody sitting next to you.

    • Sam says:

      The way you’ve phrased this is that you’re normally a Business Class Traveller who had downgraded to PE rather than normally a Y class traveller upgrading? Would that be fair? In which case surely the airline wants you to have a subpar experience so you don’t do it again!

      As a 6ft5 predominantly longhaul Y class traveller (leisure & work) I’ve always assumed that PE targeted people like me instead where the extra space is a priority. They certainly don’t want PE to be good enough that people are happy to downgrade…

      • Gordon says:

        @Sam- You are correct in your assumption, me and my wife were upgraded on a return leg from JFK to LHR from Y To PE, several years ago, and not long after that, we have only flown in PE at minimum, J where possible with a redemption booking. So in our case, BA’s strategy paid off!

        I am sure this happens more than people think, as it would not cost an airline much to do this to gain future revenue in people booking a higher fare….

      • pigeon says:

        A350 PE seat width is indeed narrow, whereas the 787 is nice and wide.

        Note both the A350 and 787 are 9 abreast in economy. But in premium it’s 8 or 7 abreast.

        Tends to be reflected in the fares, with 787 PE more expensive. But there are still some very expensive PE fares…

        • Sam says:

          Just to add some context though – the A350 is wider than the 787 so significantly more comfortable if you’re in Y (yet to fly BA 787 but will not fly QR Y). For sure in PE I’m sure you’re right, I only ever tend to fly it in 777’s.

      • John says:

        The point is was hitting at was more about the one made in the other replies.

        When flying PE, be very much aware of which aircraft type you fly. In the A350-1000 with VS having 2-4-2, the seat feels very much cramped. Ultimately, I somewhat disagree with HfP’s review approach since the thing is very equipment-dependent.

        I haven’t flown VS’ PE product on the A330-900 or B787-9, but I bet subjective feel of seat width is a bit better as the fuselage width is not that much smaller than on the A350 but the config is 2-3-2.

        I also agree with another poster that B777’s seem to be good PE-configuration wise.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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