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Mandarin Oriental to manage two hotels from The Set Collection, leaving GHA

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In a surprising move, Mandarin Oriental is taking over management of two luxury European hotels which HfP rates highlyThe Conservatorium in Amsterdam (review here) and Hotel Lutetia in Paris (review here, image below).

These hotels were both part of The Set Collection, which itself is part of Global Hotel Alliance.

The Set Collection was originally a group of three properties – the two above plus Hotel Cafe Royal in London, reviewed here – although it has recently added marketing agreements with another 18 hotels.

Hotel Lutetia joins Mandarin Oriental

When I reviewed Hotel Lutetia last December I was hugely impressed by what had been done during the massive renovation. However, occupancy was low and the hotel was determined to keep to its ‘palace’ ranking pricing of €1,500+ despite being ‘south of the river’. I thought the location was great, with Le Bon Marche department store directly opposite and the luxury boutiques of Saint-Germain-des-Prés literally on the doorstep.

The Conservatorium is also a touch outside the core of Amsterdam, although it is just seconds from the Van Gogh Museum and Rijksmuseum and the luxury shopping area around that. I had breakfast there in October and it was head and shoulders over what I was getting at the (also 5-star) Andaz where I was staying.

So …. it’s good news for the hotels, which should see a jump in occupancy due to Mandarin Oriental branding and management. It’s bad news for Global Hotel Alliance which loses two of its star properties. It’s unclear what the future holds for The Set Collection, and in particular Hotel Cafe Royal in London. I suspect Mandarin Oriental couldn’t take this on due to the proximity of the new Hanover Square hotel.

Hotel Lutetia will switch to Mandarin Oriental management as soon as regulatory formalities are complete. Amsterdam will not switch until 2026 as some refurbishment is required.


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Comments (33)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Lumma says:

    I remember a few years back commenting about people dropping £500-600 a night on New York hotels. Can’t believe people are forking out $2k a night now

    • Alex G says:

      I suppose there will always be a market for people taking a limo from one expensive venue to another. But for ordinary folk, NYC has become a charmless dump. Many of the former tourist hotels are full of homeless people. The streets stink of cannabis. Shoplifting is rife and unchecked, so that even the most basic goods are now locked in display cabinets. A once great city. Perhaps it can turn itself around, but sadly I have no plans to return to a city I once loved.

      • David says:

        You’re clearly going to the wrong places.

        • Aston100 says:

          As I saw much of what Alex wrote, I must be going to the wrong places too

          • BlairWaldorfSalad says:

            I’m with Alex too. Standing around in a drugstore waiting for staff to unlock the perspex shield keeping the toothpaste safe. Then onto the next aisle, to do the same wait for sunscreen. 5th Ave has certainly been abandoned by the locals, and caters for average income foreign tourists now. Some green shoots of return-to-office economy on Madison Avenue though in terms of good menswear stores.

          • PeteM says:

            I can’t say this was my experience in May – I had a great time. Although agree with the locked cabinets issue, very annoying. But that is very much also where we are in many places in the UK.

      • Kowalski says:

        Sadly this is true not just of New York City but plenty of other cities in the US

        • Paul says:

          Agreed, Seattle, Denver both stink to high heaven and LA has always been rather seedy

  • Qrfan says:

    OT. 9.35am BA008 from Tokyo yesterday had no sign of brunch on the menu. Beef fillet and gnocchi offered as main course options along with the usual starter and dessert. Have BA abandoned the service cuts or am I missing something?

    • Rob says:

      Tokyo is not impacted due to sector length IIRC.

      • Qrfan says:

        What’s the cutoff? I reread the original articles and it said all long haul flights?

        • Rob says:

          Wasn’t it 12 hours? Or am I getting confused by the changes to overnight meals?

          • Qrfan says:

            I only saw reference to 12 hours under the sleeper meal section, but presumably they’ve carved out the ultra long haul from brunch as well?

          • GMT says:

            Flight lengths of 12hrs+ is unaffected regardless of take-off time

    • Aston100 says:

      Happy to hear this.
      I’m flying on that in a few months time and was dreading the brunch.

  • Ryan says:

    BA justified the move by saying that, at that time of night, most passengers have already eaten in the Club Lounge and that they’d rather sleep on the flight. On top of that, British Airways is serving a new ‘brunch’ menu on flights taking off between 8.30am and 11.29pm.

    • Qrfan says:

      Yeah so my experience is that the last line isn’t true for all flights. I took off in middle of that window and got a proper lunch menu. And it was printed too, so not a random operational issue.

      • sigma421 says:

        Brunch got dumped at the start of the month when the Christmas menu came in.

        • Rob says:

          It’s back in January. May not be around for February …

        • Nick says:

          Brunch sadly didn’t get dumped, a turkey dinner just got added. Some people are easily fooled!

          Rob is right, Tokyo was always exempt because it’s such a long flight now and continues to be considered premium.

  • David says:

    easyJet finally confirmed launch of new Birmingham routes to Gibraltar and Bordeaux.

  • Andrew. says:

    Hilton might be losing another one.

    Local press is reporting that Ten fire crews are currently attending a fire at the GBH Randolph in Oxford.

  • Kingy says:

    The Glasgow Westerwood and the Belfry hotels are mainly full of coach tour guests. I will miss their corridor carpet selection which always made me question how many drinks i had consumed during my walk back to the room. Hilton Nottingham and the Stratford Doubletree are somewhat in need of a refurb. Stratford location is great for a nice weekend away so be a shame to lose that one if it exits Hilton.

    • Paul says:

      The Westerwood was originally a stand alone hotel. I have stayed several times but only because it was a Hilton. Nothing will get me through the doors now. As well as the bus tours it caters to the golfing fraternity which is enough to drive anyone away!
      Hilton Nottingham once gave me the smallest double bedded room I have ever seen. Horrible place

  • JamesD says:

    Not sure that loosing the doubletree in stratford upon avon will be that much of a loss to be honest. The Indigo is in a better part of town and a new Hilton is on the way.
    https://www.bellcourtstratford.com/bell-court-consultation/

    • TGLoyalty says:

      Hope it gets the green light as the centre is missing more quality accommodation

      • krys_k says:

        Currently in Stratford a couple nights a week and was thus easy to get diamond. Not a great hotel but minutes away from where I need to be; and one can get into town in a few minutes more. I guess I’d swap to Indigo or maybe the crown plaza.

    • Revs says:

      I’ve used the DT in Stratford quite a bit as the location makes it convenient when arriving by train on my way to the theatre. Certainly needs a refurb although it’s not so bad once you get past the unfortunate resemblance to a posh nursing home. That said, I’d probably switch my stays to the Indigo or the new Motto if they do leave Hilton.

  • Andrew says:

    Cheltenham Chase is still bookable through Marriot

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