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Virgin reduces Upper Class points cost to New York and Orlando; big increases elsewhere

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Ever since Virgin Atlantic moved to ‘dynamic pricing’ for flight redemptions last year, the cost of Upper Class has been out of reach for most people.

I know that Virgin Atlantic is happy with the increase in people booking Economy redemptions, now priced from just 6,000 Virgin Points each way.

I also know that there is disquiet at the company about the removal of Upper Class as a realistic redemption option on most routes, especially the effect on those who are Upper Class cash flyers.

cheapest and priciest Virgin Upper Class redemptions

Over the last few weeks, however, some routes to the United States have come down sharply in price.

It’s not all good news – some non-US routes have seen INSANE price rises for Upper Class seats, if the cost wasn’t already high enough.

We can prove this by repeating the experiment I did at the end of May using an online tool, vseats.io. This tool scrapes the Reward Seat Checker page of the Virgin Atlantic website and lets you manipulate the data. It’s really rather clever.

The analysis we did in May is here and looked at a few different scenarios. To allow comparison, I am using vseats.io to look at one thing and one thing only:

“For a 7-day holiday over the next 11 months, how much is the 50th cheapest day to fly?”

I thought ’50th cheapest’ was an acceptable compromise. The very cheapest dates are usually when you don’t want to travel (eg New York in January) and taking the 50th lowest priced departure date weeds out a lot of that. It’s probably comparable to off-peak Avios pricing.

Of course, you still need flexibility when you travel to take advantage of this pricing. If you are tied to school holidays, or even tied to Saturday-to-Saturday holidays, you will pay more – often a LOT more.

Not all Virgin Atlantic routes operate 365 days per year. In such cases, the 50th cheapest date will be higher up the price range.

cheapest and priciest Virgin Upper Class redemptions

Let’s compare Upper Class pricing today with eight weeks ago

Let’s look at Upper Class return pricing from London Heathrow for a seven night stay, searching across the full 11 month booking window.

Because of the way the system works, we can only look for the price of one seat. Do not assume you can book a couple, and definitely not a family, at these rates.

The ‘WAS’ pricing is what was available exactly two months ago.

Here are the results from vseats.io. For routes not listed, there has not been a substantial price change in Upper Class.

Five routes with the biggest percentage price drop

Orlando

  • WAS: 50th cheapest departure day – 271,000 Virgin Points + £1,043
  • NOW: 50th cheapest departure day – 92,000 Virgin Points

There has been a HUGE cut in the cost of Upper Class redemptions to Orlando. I suspect this is because it is primarily a family route and at 250,000+ points per person, no families could afford to book. There are a surprisingly large number of dates when you can do a week for 58,000 points return.

New York JFK

  • WAS: 50th cheapest departure day – 123,000 Virgin Points + £1,043
  • NOW: 50th cheapest departure day – 76,500 Virgin Points

There has been a sharp fall in the cost of Upper Class redemptions to New York. I suspect this is down to the reduction in overall US travel demand.

Atlanta

  • WAS: 50th cheapest departure day – 207,500 Virgin Points + £1,043
  • NOW: 50th cheapest departure day – 138,000 Virgin Points

Another steep drop.

Washington DC

  • WAS: 50th cheapest departure day – 134,000 Virgin Points + £868
  • NOW: 50th cheapest departure day – 115,000 Virgin Points

Another drop, although not as steep as New York.

Boston

  • WAS: 50th cheapest departure day – 165,000 Virgin Points + £1,043
  • NOW: 50th cheapest departure day – 139,000 Virgin Points
cheapest and priciest Virgin Upper Class redemptions

Five routes with the biggest percentage price rise

Bengaluru

  • WAS: 50th cheapest departure day – 64,000 Virgin Points + £568
  • TODAY: 50th cheapest departure day – 290,000 Virgin Points

Something has gone weird here. Eight weeks ago Virgin Atlantic was acting like it couldn’t give away Upper Seats to Bengaluru. As of last night, the cheapest 7-night trip bookable over the next 11 months is 221,000 Virgin Points return.

Lagos

  • WAS: 50th cheapest departure day – 81,000 Virgin Points + £694
  • NOW: 50th cheapest departure day – 257,500 Virgin Points

It wasn’t on my bucket list, admittedly, but this is a shocking increase in Upper Class redemption pricing.

Dubai

  • WAS: 50th cheapest departure day – 217,000 Virgin Points + £819
  • NOW: 50th cheapest departure day – 535,000 Virgin Points

This is crazy talk. The absolute cheapest price for a 7-night Dubai flight in Upper Class is currently 289,000 Virgin Points – eight weeks ago there were 50 departure dates at 217,000 points or fewer (which, itself, is a mad price).

Delhi

  • WAS: 50th cheapest departure day – 116,000 Virgin Points + £754
  • NOW: 50th cheapest departure day – 209,000 Virgin Points

Mumbai

  • WAS: 50th cheapest departure day – 77,500 Virgin Points + £813
  • NOW: 50th cheapest departure day – 117,000 Virgin Points

Conclusion

When I was doing some digging last week and saw the fall in New York Upper Class flight costs, followed by an email from a reader flagging the big cuts in Orlando pricing, I thought that Virgin Atlantic had seen the light.

Unfortunately, this isn’t the case. The downward moves have been matched – in fact exceeded – by increases elsewhere. The fact that there is not a single day in the next 11 months where you can book a 7-night trip to Dubai in Upper Class for less than 289,000 Virgin Points per person is shameful.

If you had been thinking about New York, Orlando or Atlanta, however, now is a good time to book.

Comments (97)

  • Craig says:

    Been a huge supporter of Virgin for years, but not since the new redemption scheme was launched. If they are not supportive of brand supporters and value our commitment to them, them I’m out. They are just pushing away passengers and the wider loyal Virgin fans!! Doesn’t make business sense but who are we…..just a person with a seat number!!!!

    • Rob says:

      You should have been at the Customer Experience Showcase the other week. They’d invited probably 75 ‘Wings’ (Gold Guest List equivalent) members, but the ones I spoke with were only spoiling for a fight with the management team over the changes ….

      • GM says:

        That’s fascinating!! I have tried to be loyal but have less money and only started with some Upper flights in 2020. Just about scraped Gold last year. I often defended and recommended them though. It’s increasingly difficult though! I ended up booking BA for a flight to NYC in December because the cash price of First out and CW back was £1200 less than VS wanted for Upper, and the points price at the time was sky high. Was thinking of Dubai as a Virgin Holiday in January to retain status, but the prices have skyrocketed too. And that was knowing I’d be putting up with the 787, crappy amenity kits and hit-and-miss (at best) food.

  • ChasP says:

    The sad thing is it would be so easy to fix (from the customer point of view) just guarantee to release some (even 2 in UC) reward seats each flight

    • BlairWaldorfSalad says:

      Agreed, the guaranteed seats means the prize is there for the determined and keeps the gamification element alive. At these prices, not only is the Virgin scheme dead to many but so is the credit card.

    • Rhys says:

      So we keep telling them….

  • LJ says:

    Time to move away from Virgin, and stop collecting their points.

    • Rob says:

      I got 1p per point on an SAS redemption over the weekend, and the website even let me ticket it. Obviously I didn’t get the SAS booking ref (only the Virgin one) so I can’t actually select seats, check-in or do anything useful, but you know ….

      • Alan says:

        I did exactly the same for a last minute break to Copenhagen. Flights in two weeks and SAS has already emailed me with their booking ref and details for booking seats etc. Also got about 1p a point.

  • Softy25 says:

    India will be premium pricing as Air India is effectively out of the market which is massive capacity trying to get on BA/VS

  • StillintheSun says:

    Without being a company insider I shall never know if the changes have been of financial benefit to the company. However anecdotally I have spend a not insignificant amount on Virgin a branded credit card for a decade and have redeemed the points for UC. I’ve also purchased additional points during “point booster” offers. Since the announcement virtually all my credit card spend has moved to Amex, I doubt I’ll ever buy Virgin Points again and I’m spending my points on non-flight activities such as the Kooks gig! Maybe an exodus of hfp outliers is offset by the overall financial benefit to Virgin. It would be fascinating to know!

  • Phil says:

    I had been sitting on a pile of virgin points and a credit card voucher for a few years, and managed to book Seoul during cherry blossom season for what seemed like an eye-watering amount of points at the time. Now glad that I did, as dread to think how much it will be when they start selling again!

  • Jeff says:

    When I cancelled my Virgin Atlantic Mastercard the other day, the reason I gave for the cancellation was the poor value for money the points now offer. I assume they categorise these reasons and report on them.

  • sigma421 says:

    Slightly surprised that it’s the US redemptions that have fallen in price given that US residents with huge credit card points balances were the obvious target market for the initial change.

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