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We tour ‘Brilliant Lady’, the fourth Virgin Voyages cruise ship

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On Wednesday, Virgin Voyages held a preview day in Portsmouth to show off ‘Brilliant Lady’, the fourth (and, for now, final) vessel in its fleet.

On Thursday the ship set off for a test sailing to New York via Dublin and Halifax carrying only ‘friends and family’, before its first proper passenger-carrying voyage in the Caribbean.

We went down for a look. Whilst you could buy tickets for the event for 7,500 Virgin Points (a bargain, given nine hours of unlimited food and drink, including a full restaurant meal), our tickets were comped. Virgin Red also paid for our travel costs and a hotel.

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

I’ve never been on a cruise. In fact, I had never even been on a cruise ship – not even for five minutes, for an event or a tour – which is why I was keen to do this.

(A lot of cruise customers collect frequent flyer miles, because you are often looking at buying one-way flights to and from your vessel if you are not cruising in a circle.)

Am I now convinced that I should? Not really – but if I was, a few days in one of the top ‘Brilliant Lady’ suites with the very decent food and drink available on board would not be a bad choice. I know readers who redeemed Virgin Points for cruises when they were roughly 100,000 points for a week and enjoyed it.

This is NOT a review of the ship – just a few impressions.

The ship looks HUGE when you first see it. There are bigger ships out there, but 1,400 cabins and 17 floors seems enough to me. Here’s an angle you’ll never see again, because it was taken from the bridge:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

Yes, they let a handful of media guests visit the bridge after going through airport-ish security. Here is Conny having a go at being Captain. Disappointingly they don’t have a 3-foot wide Jack Sparrow-style steering wheel. It’s guided by the smallest joystick – about 5cm tall – you’ve ever seen.

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

The bridge itself is huge – far bigger than I ever imagined, running the entire width of the ship – because, despite multiple cameras and screens, the crew need to be able see out from all angles. There are usually only four people there, and often just three.

Let’s cut to the chase. What is the top suite like?! Well, book a ‘Massive Suite’ – right in the bow of the ship – and this is your private terrace:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

Yes, your own whirlpool, a dining table, loungers and some more stuff you can’t see. It’s a bit bonkers. Apparently this is normally taken by small groups, hence the dining table for six – one couple books the ‘Massive Suite’, the rest book standard cabins and then everyone congregates in the suite.

Here’s the living area:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

This is a typical balcony from one of the larger rooms, but even the smallest rooms with a balcony have a hammock:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

Bathrooms are relatively similar irrespective of cabin category, although the ‘Massive Suite’ has a lovely standalone bathtub too.

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

This is the bed of a ‘Rockstar Suite’ – this category has a window into the bathroom behind the bed. The bed itself is similar across all cabins:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

This is a standard cabin with a balcony (there are a few internal cabins too but I didn’t see one) which, realistically, is what most people will book:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

There is so much to see, do, eat and drink on the ship that it is pointless trying to show it all.

There’s a 17th floor running track around the ship:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

…. there’s a 16th floor basketball court:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

…. and boxing ring, there are many areas with loungers and bars:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

…. a very smart theatre, a huge amount of shopping, a casino, a never-ending list of places to eat and drink (but NO buffets – that’s the Virgin Voyages rule) etc etc. It goes on and on.

Here’s the main pool:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

If you book a high-end suite, you get access to ‘Richard’s Rooftop’ which is a large private outdoor area at the bow of the ship. This contains loungers, a bar, a number of jacuzzis etc and is presumably less busy than other areas. Here’s a small part of it:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

You can see above that some guests brought their swimming gear just in case the hot tubs were activated, and got lucky!

We ate in The Test Kitchen, which is an ‘experimental dining’ restaurant. It’s basically a mini Heston Blumenthal-style place, where the name of the item of the menu is just a vague guide to what you will get. Here is venison covered in chocolate sauce:

We tour 'Brilliant Lady', the fourth Virgin Voyages cruise ship

It was pretty good (obviously not Heston-quality, but meals are free on board) and I suspect the sort of thing that marks out Virgin Voyages from the competition. Note that most alcoholic drinks on board are not free, but packages are available.

We’ve only touched on a fraction of what is available. Despite six hours on the ship I know there is a lot I didn’t see, including a large fitness centre with free classes.

What I hope I’ve got across is that Virgin Voyages is NOT your archetypal pensioner-filled cruise line. (It isn’t kid-filled either – children are not allowed.) I even felt that, in my 50’s, I might be a bit old for the target market but I suspect – with the ability to pick and choose how you relax and how you eat and drink – I’d find enough to like. Tips and gratuities are not allowed either, so that’s one less thing to worry about.

If this has piqued your interest, you can find out more about ‘Brilliant Lady’ and the rest of the fleet on the Virgin Voyages website here.

You can spend Virgin Points on Virgin Voyages cruises but it is now pretty much revenue based redeeming and the pence per point ratio isn’t usually too great. You can earn points on cash bookings – see the Virgin Red app for details – but at a weirdly poor rate of 100 points per person per night.

Thanks to the Virgin Red team for the invite.

Comments (72)

  • PeterF says:

    Rob
    Try and get a media day onboard one of the Silversea, Regent Seven Seas or Seabourn cruise ships which all offer a “Business/First Class” experience and you may decide that a cruise could be for you.

    • Rob says:

      I agree, I’ve been to a couple of Regent events (on land) due to their GHA partnership and it does look pretty good.

  • Mark says:

    Was supposed to be on board on Wednesday but work got in the way so had to cancel, we’ve cruise 3 times on Virgin, nearly 30 times or Royal, once on Celebrity, once on MSC (never again) and currently have another 4 booked, one of those on the new NCL Aqua and another on Legend of the Seas maiden voyage from Barcelona next year.

  • David S says:

    We enjoyed our day on the Brilliant Lady. Would we go on it for a cruise? Yes but only a short one. The ship is well designed and built and there are zones for everyone although signage and directions could be better, particularly Entertainment. We ate in the Italian restaurant which was great but might have struggled food wise with some of the others such as the Korean BBQ.

  • ADS says:

    “Yes, they let a handful of media guests visit the bridge after going through airport-ish security”

    I’ve never been on a proper cruise … but if you go on an “expedition” ship [generally under 200 people] the bridge is open almost all of the time [apart from entering / leaving port].

    at least that was my experience on an Antarctic trip a good few years ago.

    • Definitas says:

      We were very happy with Celebrity for about 20 years but, since the management was all replaced by people from the parent company, Royal Caribbean, they have been on a race to the bottom. That means that you can now pay over £100 for an onboard tour (which used to be free). This takes you below decks to the galley, engine control room, laundry etc and also includes a bridge tour so anyone happy to pay can visit the bridge. I can’t say what happens on other lines

      • MikeL says:

        30 Royal Caribbean cruises and 12 Celebrity cruises under our belts. The Celebrity “all included” package is still being marketed as just that but doesn’t actually include gratuities – previously it did. The WiFi is so poor you can’t even make a WhatsApp call on it. You need to upgrade to premium WiFi. It’s all about the upselling nowadays. I’ve been checking Celebrity pricing for next Summer and it’s eye watering and that’s before you add any form of drinks / WiFi package to it. We’re second highest loyalty tier on Celebrity but I don’t see my loyalty stretching much further the way they are heading. As a result, we’ve been sticking to Royal Caribbean as we get 5 free drinks per day but I can see that being removed / watered down at some point in the future.

    • Dragonlady says:

      ‘Sailors ‘ ( as they’re called by VV ) can book a bridge tour at a cost of $295 ( or somewhere around that ) . Not sure that it’s $295 I’d spend though but seems to sell out continually .Most takers seem to be American passengers who have sailor loot that they can’t seem to be able to spend .

  • James says:

    The new ship, was incredible, well designed, spacious in the communal areas, organised in the areas where space in more limited. The food is incredible, international and completely varied is the number one, secondly the service, it’s so good to see that Virgin is investing in people, training them to deliver great service, helpful, informative and with a smile.

  • Definitas says:

    Seems to me Rob that you missed the point (pun intended). A cruise ship is just another type of hotel and should be reviewed as such. The advantage of this type of hotel is that it moves during your stay so, when you open your curtains in the morning (or, if you have an inside cabin, go out on deck), the view has changed and so you get to do a multiple destination holiday but only need to unpack once.

    The point that you didn’t make is that cruising is extremely price competitive with a hotel stay and at the mid range price point for a cruise, you will struggle to find a land based equivalent that offers such a range of facilities and options. A typical example would be hotels offered by Bon Vivant in Florida compared to the ship you may be departing on. Reviewing cruise ships would definitely add a new dimension to HfP compared to the relatively bland reviews of Marriott, IHG etc and, as you did point out, one way reward flights help make “open jaw” cruise itineraries much more affordable. As an example , we did Sydney to Vancouver and got one way flights in J with Avios. Of course, as with hotels, you need to do your research and understand what each line offers, As an example, the lower end of the market (think TUI) equates roughly to Holiday Inn and so you shouldn’t expect the Mandarin Oriental.

  • TimM says:

    HfP may cover cruise lines one day. It would certainly be a relief from the daily drudgery of hotel chain coverage.

    Each cruise line has its own loyalty scheme with points but Rob said neither he nor Rhys have any interest. I suggested the classic transatlantic Southhampton to New York aboard Cunard’s Queen Mary 2 to whet their appetite. No ports of call, other than the destination, dogs allowed, fantastic library, interesting lectures everyday (Cunard term them their ‘enrichment programme’) , unlimited luggage (some people move between the US and the UK on the QM2 for this reason alone) and always an interesting selection of fellow guests to talk to. Airlines do it faster but you are then just stuck in a seat rather than dining, socialising, meeting new people, going to the theatre and dressing up!

    Second would be a repositioning cruise from Brazil to Europe on the likes of MSC. There is a legal requirement to have a mostly Brazilian staff upon departure – not the other way. The ship would be around half-full of Brazilian guests and they know how to party! Brazilian bartenders make possibly the best cocktails in the World – even down to your personality and mood. No two cocktails are ever quite the same.

    There is the way to travel. Forget about airplane seats and boring hotel chains. Live!

    • The Savage Squirrel says:

      There is an entire internet full of sites that cover cruises. HfP would have less expertise than most of the existing ones (not saying they couldn’t learn this).
      There are zero other websites that cover UK tavel reward/loyalty with the depth and precision of HfP.
      For anyone not interested in accessing cheap/free plane seats and hotel rooms via loyalty and find it to be “drudgery” then maybe they are in the wrong place as this is the raison d’etre of the site? Another website would be more suitable rather than trying to turn this one from HeadforPoints into CruisesforPensioners…

      • JamesTG86 says:

        I’m with Tim on this one. I think there’s space for both here, and the way airlines and their respective loyalty schemes are going, I think it would be wise for HfP to ‘explore’

      • Duncan says:

        Yes. Cruising is a different world, and there’s already well built up forums and groups that cover that.
        The cruising b/vloggers were on the boat, and have well covered it.
        It doesn’t float my boat, but read, and move on is the best.

      • mvcvz says:

        One does not learn expertise. One acquires it.

  • JamesTG86 says:

    Hi Rob,

    Tbh I’m surprised Rhys didn’t bite your hand off to do this, but guessing he had bigger towel rails to inspect.

    I’ve mentioned a few times about the need for a bit of cruise coverage here. You really need to get a comp out of the Red team and do one properly. (they give them away to anyone remotely connected to travel).

    Great article, refreshing, and a nice change. I’ve done 4 VV’s now. 3 points, 1 casino comp. The first and second are wonderful. It’s now very repetitive and menus are still the same. I’ve tried it all. So until a new style of ship comes out I’m done. Wonderful though for a few times.

    Test Kitchen is prob the weakest. All depends on what time you go and your server. Shame you didn’t try the others. Also, this whole buffet thing. I fail to see why renaming buffet to ‘galley’ makes it not a buffet. It absolutely is a buffet. Just spaced out a bit.

    VV have a lot going for them, but they need something new, urgently. The CEO was on my last cruise, (as was Mel C but that’s another story), and he acknowledged this, but something needs reinventing to keep it exciting.

    PS) to clear the forum debates up DBE/Sea Blazers do get all the benefits on Comps and Points bookings..

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