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Bits: BA abandons plan to scrap bottled water, 5000 Emirates miles for a hotel booking

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News in brief:

British Airways drops plans to remove bottled water

According to cabin crew blog PYOK, British Airways has abandoned plans to stop giving individual water bottles to passengers.

During a two week trial in June, bottled water was not provided for passengers in World Traveller and World Traveller Plus on A380 flights to Boston, Miami and Los Angeles.

Passengers were instead given a small paper cup which cabin crew would fill from a bottle. Anyone who wanted a second cup had to track down a cabin crew member to request one.

BA claimed that the trial was not about saving money but about reducing the amount of single-use plastic on board. If true, what is strange is that it is not trialling any other eco-friendly options such as canned water (which Virgin Atlantic provides) or water boxes.

The same article on PYOK has a stunning BA quote about Brunchgate (a term coined by HfP – well, by my friend Simon – but which found its way into the mainstream media). Readers may remember that Club World and First passengers were served breakfast for lunch in a trial last autumn, as a way of cutting food costs. A steak, after all, costs a lot more than an egg.

The change was apparently made on the back of passenger requests. When faced with huge blowback from passengers and the media, BA brought back a proper lunch.

The article claims that, in a memo to staff, BA said that “passenger needs had rapidly changed in several months, prompting the reversal”.

Apparently customers used to want breakfast for lunch, but it suddenly became unfashionable and they started wanting meat, fish and pasta again. How BA manages to cope when faced with such wild swings in passenger tastes is hard to comprehend.

Get 5,000 Emirates miles with one hotel booking

Emirates Skywards has a hotel booking portal powered by Rocketmiles, which lets you earn Skywards miles on every booking. You can also spend miles on hotel rooms.

Until Monday, you will get 5,000 bonus Skywards miles on selected hotel bookings. This is on top of your usual base miles.

Click here for full details.

The offer is limited to one booking per person.

Your stay must be completed by 31st October.

Whilst not all hotels on the site offer the 5,000 bonus miles, most do. There is no minimum length of stay and I saw plenty of one night stays for as low as £78 which had the offer.

The downside of using this deal is:

  • your booking is treated as third party, so you won’t earn any hotel points and you won’t receive any elite status benefits you may be due
  • you won’t get a VAT receipt because of the way Rocketmiles pays the hotel for your room, which may be an issue for business travellers in the UK

5,000 Emirates Skywards miles are useful even if you don’t already have any. For example:

The Marriott Bonvoy option is amusing. If you had 6,000 Skywards miles after your stay – including the 5,000 bonus miles – this would convert into 4,000 Marriott Bonvoy points. You could also convert into Accor points.

This means that you could earn a chunk of Marriott or Accor points by booking virtually any hotel, even those belonging to other chains!

You can book via the Emirates hotel platform here. The offer ends on Monday although your stay can be until 31st October.

Comments (58)

  • Thegasman says:

    Stop falling for the green washing bs! A can of water has a significantly higher carbon footprint than a plastic bottle thanks to its weight (magnified on a plane). Same with paper bags, bamboo toothbrushes etc. Plastic waste from BA will also not end up floating in the ocean.

    • Andrew says:

      More the energy to produce it. Only better if recycled.

    • Ken says:

      Are you sure that a can weighs more than a plastic bottle for equivalent volume of non carbonated water ?

      Are you sure that bamboo is heavier than plastic?

      • Andrew says:

        The weight issue is actually the wrong one. It’s energy. Aluminium is bad in its original form but very good IF recycled.

      • Rob says:

        The issue, which airlines never admit, is that most countries do not allow aircraft waste to be unloaded into the ‘national’ rubbish system due to fears over contamination / insects / fruit disease etc. Airlines don’t want to fly it back to base due to space and weight issues. Basically, as it was explained to me years ago, it all gets bagged up, securely sealed, is securely collected and then taken directly to an incineration site.

        • James says:

          That’s scandalous. There has to be a better way. One for a journalist pal to follow up on.

          • Nick says:

            Rob is entirely correct, there are very strict global regulations on international catering waste. It’s the same for ships. Trouble is, even when it’s allowed crew can’t be bothered to separate it. There are green recycling bags for use on certain flights (all UK/EU for example) but how often do you see them being used?

            As for the quotation, it’s laughable but just typical spin by a comms team that insists that’s just what you do. Trying to convince them otherwise feels like the proverbial brick wall… but it’s not just BA, all big companies do it. They learn from politics.

          • The Savage Squirrel says:

            If that scandalises you then I’ve got some really bad news for you about overregulation and the ultimate fate of healthcare waste which will be orders of magnitude greater in volume. In-flight waste is, comparatively, a rounding error (to use one of Rob’s favourite phrases :D)

        • Andrew says:

          So aluminium cans are a lot worse than plastic bottles. All that energy making them wasted if they aren’t recycled.

  • Matty says:

    “…Brunchgate (a term coined by HfP – well, by my friend Simon – but which found its way into the mainstream media)…” Thank you, Alan.

  • Andrew says:

    Canned water is possibly only more eco friendly IF the cans are recycled. If they go to landfill they’ll be way less eco friendly than plastic.

    Aluminium requires a huge amount of energy to smelt (that’s why Iceland and Norway export energy via smelted aluminium). Recycling aluminium takes about 5% of the original energy.

    Also bottles can be refilled and reused. Cans can’t.

    No I don’t work for a plastics company but it’s really not as simple as saying cans are better than bottles. It’s the same with plastic v paper packaging or bags. The latter takes more energy to produce, just seems nicer and will break down better if not sent to recycling.

    • Ken says:

      Practically zero bottles of water handed out on flights are re used.
      The main advantage is surely the cap can be put back on.

      • Andrew says:

        Yes, and that. But was considering the wider aspects.

        I find aluminium cans a bit strange – good if they can be guaranteed always to be recycled, and better than paper cups (that aren’t just paper and cannot easily be recycled). But I doubt plastic bottles are actually that much worse considered as a full life cycle than Aluminium

      • ADS says:

        I take most of my plastic water bottles with me … unused ones get handed out to family and friends … used ones get reused …

        I particularly like the little brown “Tata Copper” one I got on Air India last year!

  • Steve says:

    Just got off a BA flight to Ibiza and was surprised to not get a bottle of water (on both Out and RTN) instead was offered a small cup of water in a nice plastic cup. Honestly, BA, come on, you’re better than this……

    • James C says:

      Which London airport did you depart from/ arrive at? LGW moved to cups rather than mini bottles in ET over a year ago.

    • Danny says:

      You were lucky to be even offered it on flights to/from Gatwick. Usually they expect YOU to ask for it.

  • Patrick says:

    This will soon be water under the (jet) bridge

  • Scott says:

    Wonderful news about the bottled water.
    I’ve just moved a good £20-30k of flights to BA because of this 😉

  • SP181 says:

    Definitely jumping on that Emirates deal!

  • RC says:

    More corporate ‘alternative facts’ trying to justify these F&B claims. Surely this falls totally under ‘customer experience’.
    So why does Calum ‘Jag to plane’ Laming (the one who was reportedly defamatory towards HfP writers) who is head of customer experience at BA still not do the decent thing and resign?
    Even someone who has a reputation for avoiding even BA’s best customers surely has some common sense?
    These events suggest he lacks any common sense (as well as a potential lack of customer empathy).

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