Reply To: Extending validity of IHG free night (anniversary night) voucher from Creation

[Jon]

No, but for what it’s worth, I spoke to IHG earlier today to check the expiry date of my Creation free night voucher (my account was showing 31/12/2021 but I recall talk of them being extended). I was initially told that all vouchers had been extended to 30th July 2023, but that was then reversed and they confirmed 31st Dec this year is as far as they’ll go.

It can be used for a stay next year, but must be booked before the end of this month. All the more frustrating as there’s only one place I can commit to for now and there seems to be a glitch on the IHG web site and app (at least, for this hotel anyway – a Mr & Mrs Smith one, which perhaps has something to do with it) in that points redemption nights are shown as available, but when you go to actually book, they’re not. My plan had been to use the free night cert for one night and then book an adjacent night or two on points to make the trip worthwhile – plan foiled. I suppose I’ll have to book anyway, and just write off the certificate if points nights don’t open up at some point next year, given I’ll lose the certificate anyway if I don’t book now.

Just to check – I take it a certificate is definitely forfeited if you cancel after its expiry date? That’s always been my understanding, but anyone know otherwise? Also, does anyone have any experience of changing the booking date, rather than cancelling, after the certificate has expired (but before booked stay date obviously)? Would at least help mitigate the frustration of an unextended / use-it-or-lose-it certificate if that were possible 😉