Reply To: My flights captain has been pinged by Track and Trace!

[Jamesp21]

Got this letter handed to us when we landed. Admittance of Operational Issues and addresses the lack of catering.

BRITISH AIRWAYS
Delayed BA255 20th December 2021 Heathrow Barbados
Dear Customer,
We’re sorry for the lengthy delay to your journey to Barbados today.
As you may be aware, your flight was delayed because of operational issues arising from the
need to replace a member of today’s flight crew at short notice.
Unfortunately, because of the delay, the catering available for your flight was also impacted
which meant we were unable to provide our usual level of service on board.
We understand the impact this will have had on your journey with us today. We’re sorry for
this frustrating experience and would like to thank you for your patience and understanding.
Our Customer Relations team are aware of the challenges on your flight and will be in touch
with you over the coming days. We hope that despite the impact to your journey, you’re able
to enjoy your time in Barbados and for those that are celebrating, we would like to you wish
you a Merry Christmas.
We look forward to welcoming you back on board again soon.
Tom Stevens,
Director of Brand and Customer Experience at British Airways