Forums › Frequent flyer programs › The British Airways Club › How do I cancel a 2-4-1 booking for a voucher? › Reply To: How do I cancel a 2-4-1 booking for a voucher?
Hi
Apologies for jumping on the thread, but I have a similar issue with three avios redemption tickets for flights booked to Thailand and Singapore for Easter in business. One leg has been cancelled (outbound to Thailand) and my preference is to now wait until October when my son has a two week half-term rather than sticking to the original dates.
4 BA agents (line actually cut out, I didn’t hang up and try again) have refused to use validity one year from outbound rather than flight date, and as there is (unsurprisingly) no availability on avios. I was looking into starting CEDR process as I am pretty annoyed at BA (they already refused to extend the date of our Maldives avios redemption in April 2021) and feel a point ought to be made.
The first hurdle I face though is I need to have engaged with BA and received a ‘Final Response’ letter before I can go through the CEDR. As there is no email address for BA, can I ask an agent to do this over the phone?
Also is it sufficient to say that April is no longer suitable for us if they try to push us to the -3/+11 date options on Qatar (which is what they keep offering).
Happy to share my experience once I get the ball rolling. If there are enough wins perhaps BA will reconsider their company policy.
Best regards and many thanks.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
binotsen on Chat thread – Friday 11th July
-
Dubious on Chat thread – Thursday 10th July
-
kelliea1 on Chat thread – Thursday 10th July
-
ChrisP on Chat thread – Thursday 10th July
-
aq.1988 on Chat thread – Thursday 10th July
-
BBbetter on Chat thread – Thursday 10th July
-
JDB on Creation Financial Services bashing
-
The Savage Squirrel on London Radisson, midrange
-
EwanG on Creation Financial Services bashing
-
kelliea1 on Chat thread – Thursday 10th July
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.