Reply To: Cancelled BA flight with no rebooking options offered – what now?

[Lady London]

Sorry Jen T read the thread again and not sure what you’re describing as the first part.

Is it 8 weeks since the problem first arose and you’re trying to resolve it that long?

What, exactly, have you asked them for in each of the 2 “parts” you mention.

Personally I am not interested in avios from an airline that is messing me round like this. You have to be seen to consider any offer even if you reject it as not what you’re asking for, or incomplete or inadequate.

I thought you just wanted them to ticket you home on the date you’d booked, all the way from Nashville which, if they can provide an acceptable whole solution, could include a routing via Atlanta.

Don’t just ask them to listen to the call : insist they provide you a copy.

I’d call them and be nice but reiterate what you said you wanted in the original call that they didn’t provide fully yet. ie the full routing all the way home from Nashville. If you don’t get that on the call or if you get told to wait any more than a week till they provide you copy of the call and listen to it, personally I’d fill my time by sending them a LBA giving them 21 days to provide the timely reroute on same day you’ve requested accdg to your EU261 / UK statutory equivalent rights. That way you are poised to go CEDR or MCOL if they disappoint you.

If you really have spare time you could enclose a cash price screenshot of quote or two or three from any other airline(s) with scheduling that could get you home at a similar time to your original booking. Would be nice if one of them is Virgin. Refer to them as being for illustrative purposes but naturally you’d appreciate if BA will kindly reroute you as per [law] instead.

If they refer to their offer of 10k avios I’d tell them you want the whole solution that you need so you need to see the rest of the solution before you accept anything.