Reply To: MyWaitrose offers

[Cranzle]

John Lewis Partnership have lost their way. 43% of their reviews on trustpilot are bad. From multiple first hand experiences, their aftersales service is a joke and their exec complaints teams talk down at you and insist the law doesn’t apply to them (they eventually resolve as goodwill whilst talking down at you, they don’t acknowledge the law). They habitually fob you off to the manufacturer even though your contract of sale is with them.

It’s only a matter of time before big big changes are inevitable (ala Debenhams). It’s a shame but I guess times change.

Waitrose is decent but as stated by others too, the loyalty scheme is illogical. I suspect without their food offerings, both M&S and JLP would be finished.