Maximise your Avios, air miles and hotel points

hackinjack 12 posts

Good luck getting a response from that. I did have success after a lot of persistence with the online chat, trying to call on the phone is hopeless as you just get cut off (I suspect you already found out).

However you do need a specific option on the chat or you get routed to the wrong team (you need the holidays team). To do this:

Select Holiday Bookings” from the initial menu in Live Chat
then type “speak to an agent”.
Was prompted initially for details, which I entered.
Got the usual message that no agents available, can I help with anything else. Repeated “speak to an agent” about 20 times and eventually I got someone who was actually helpful and resolved my problem.
Good luck.

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