Reply To: Hilton credit card delay in points posting

[RussellH]

Telling you to phone 0333 202 1145 and saying that it is the Barclays Hilton team is just fobbing you off – that is the number on the Barcvlaycard website, on the statement and on the card. It is just the general CS number. There used to be a complaints number – 0800 056 3336, but that now just seems to join the general queue. 0800 161 5300 is supposedly for technical help with online services, I tried that to see if they could solve my problem after downloading the app, but again, I just seemed to be in the general CS queue.

I see that Resolver have an online portal which they say will e-mail Barclaycard. I might try that. And I found (or rather duckDuckGo did) the following assessment of Barclaycard CS from Trustpilot – Excellent 7% Great 1% Average < 1% Poor 3% Bad 88%.