Reply To: Is this the new norm?

[AJA]

If you wanted a drink in the two hours where no service was on offer you should have used the call button in the overhead panel

Or asked for two bottles of wine or whatever with the food service or drinks service

Cleaning in the lounge is an issue but I would have pointed it out to the staff in the lounge at the time rather than tweeting them after the event.

The food options on board are pot luck though. On my flight to LIS my OH’s 1st choice ran out at the passenger in the seat ahead. We were row 9 of a 12 row Club cabin.

Passenger seated in row 11 was unhappy but that’s the way it goes.