Reply To: Lost at CEDR with BA – what next?

[points_worrier]

@Jerry, from what you’ve said I would, at a minimum:
– Contact CEDR and say why you’re unhappy. They may well do nothing, but you’ve tried
– Send a letter before action recorded delivery to BA’s legal team, with a 14 day deadline. The legal team seem more inclined to resolve issues, and this doesnt commit you to actually going to MCOL. But may work.

After these, you can decide if you actually want to proceed.