Reply To: Refund of FTV – Avios refunded for flight only. No refund for seat booking?

[h1jfg]

Rang BA Exec Club today. After a 45 minute wait I got through to a really helpful lady.
She checked the booking reference and there was a note on the booking asking Exec Club to refund the 60,000 Avios for the seat booking. However, she said that they (Exec Club) couldn’t actually do that. So after a quick check with her supervisor, she then sent a message to another department who are able to make a manual refund of Avios to my account. She said it could be up to a week before they hit my account. She also said that if I hadn’t called it would have been unlikely that the points would have been refunded as the message on the booking would not have been actioned.
Not great. But hopefully sorted now.

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