Reply To: BA IT failure – they won’t pay alternative flight costs!

[NickinFrance]

Hi

I was hit by the same IT issue as is covered in the thread above, and had to make alternative arrangements.

It was IMPOSSIBLE to get through to BA – you couldn’t even get in a queue to wait for hours.

I maybe did the wrong thing, but I cancelled the flight and booked something else. But this was after I had already been delayed 1 day, and then a second cancellation was going to delay me a second day.

So I have claimed for delay (as I was already 24 hours late when I cancelled the flights) and the replacement flight costs – refund (they were unsurprisingly more expensive).

I claimed via their online form, but now a month later have received literally no response at all.

Any suggestions as to how to proceed ? It’s hopeless trying to speak to anyone.

Thanks
Nick