Reply To: Obligations when award flight is cancelled

[Lady London]

What @ChrisC said.

Assuming the outward flight from UK/Europe is cancelĺed this comes under EU261 / its UK equivalent. Noting particularly that even if your booking is all or part an award booking, if your EU / UK 261-covered flight is cancelled there does *not* have to be an award seat available on the flight to rebook (“reroute”) to. You have a right to any seat availale in same cabin ie if it’s offered for sale you have a right to be rerouted into it.