Reply To: More evidence of Avios pax being treated differently?

[AJA]

Do you know who the caterer in BOS is? I think it is Do&Co but it might not be. I am not sure how catering works these days but back in 2007 I used to work for LSG Sky Chefs and catering on a long haul flight was confirmed 6 hours before flight departs. The airline could add or reduce numbers up to that point. They could even cancel the entire flight at t-6 hours. After that point the catering is provided and must be paid for. Even if the flight is cancelled the caterer should still be paid.

Therefore for the FA to claim you were a last minute upgrade they would have to assume that you were not on the manifest at t-6hours. If you checked in for your flight the day before then you should have clearly been on the manifest for the flight and counted in the numbers to be catered for.

When the FA side-stepped the question I hope you replied “yes it was lovely until this moment when BA have failed to provide the service I was expecting”

I agree it is never a good idea to be confrontational or be rude to crew but that does not mean you should not complain or be assertive.

I agree with LL that you should definitely complain and I would say in the letter that you would accept 25k Avios each. Whether BA agrees or even pays up that much is another question.